Troubleshooting Drives; Identify The Problem - Spectra Logic Spectra T950V User Manual

Chapter 13 — Drive Troubleshooting
10. Click Run Utility to retrieve the dump file from the selected drive.
Do not use the drive from which you are retrieving the dump file for any other
Important
purpose while the utility runs.
T
ROUBLESHOOTING
The following sections provide information about troubleshooting drive
problems.

Identify the Problem

1. When you encounter problems with drive operation while using the
Check...
System messages
Error sense codes
Drive
documentation
Technical Support
Portal
August 2019
When the dump is saved, the Utility Results screen displays, showing
that the utility ran successfully.
D
RIVES
library's BlueScale user interface, begin troubleshooting by checking the
following:
To...
Review any system messages that were posted by the library (see Check and
Respond to Messages on page 147) and take any action described in the
message(s).
Look up the definition of an error sense code referenced in a system message
using the Spectra Tape Libraries SCSI Developer Guide.
Find detailed troubleshooting information for the drive. See Additional
Publications on page 19 for information about obtaining drive documentation.
Find information about the most current version of BlueScale software and
additional service and support tools. You can access the Technical Support
portal at support.spectralogic.com.
Note: Accessing many of the tools available on the Technical Support portal
requires creating a user account. See Accessing the Technical Support Portal on
page 447 for instructions.
 Check the options under the Documentation and Knowledge Base menus for
additional troubleshooting information.
 Check the Service & Contracts menu to view information about the warranty
and service options available for your library as well as the Spectra Certified
Media warranty.

Troubleshooting Drives

User Guide—Spectra T950V Library
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