Chapter 13 - Drive Troubleshooting - Spectra Logic Spectra T950V User Manual

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Drive Troubleshooting

This chapter describes procedures for dealing with the most common

problems encountered with the library's drives. Try these troubleshooting

procedures before you open a support ticket with Spectra Logic Technical

Support. If you are unable to resolve the problem yourself, open a support

ticket (see Opening a Support Ticket on page 450). For additional

troubleshooting information, refer to the drive documentation (see LTO

Ultrium Tape Drives on page 20 and TS11xx Technology Drives on

The library must be under warranty or have a valid service

contract in order to qualify for support (see Service Contract

Extension on page 471 to learn about service contracts).

Resetting a Drive

Using a Global Spare Drive

Use the Global Spare Drive

Undo the Global Spare Drive

Retrieving a Drive Trace or Drive Dump File

Use the Drive Traces Button

Use the IBM Tape Diagnostic Tool (ITDT) to

Retrieve a Drive Dump

Use the BlueScale Retrieve Drive Dump Utility

Troubleshooting Drives

Identify the Problem

Interpret the Detailed Drive Information

Using DLM to Test a Drive

Requirements for Using the Wizard

Run the DLM Drive Health Verification Wizard

Troubleshooting