Chapter 16 - Technical Support; Accessing The Technical Support Portal - Spectra Logic Spectra T950V User Manual

Important
A
CCESSING THE
Spectra Logic Technical Support provides a worldwide service and
maintenance structure, refined over many years to provide timely,
professional service.
A valid BlueScale Software Support key is required in order to obtain technical
support (see Service Contract Extension on page
Topic
Accessing the Technical Support Portal
Create an Account
Log Into the Portal
Opening a Support Ticket
Returns
T
ECHNICAL
The Spectra Logic Technical Support portal provides access to the
Knowledge Base, the current version of BlueScale software for the library,
drive firmware, drive device drivers, and additional service and support
tools. You can also open or update a support incident and upload ASL files.
C
HAPTER
Technical Support
471).
S P
UPPORT ORTAL
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