Configuring Autosupport - Spectra Logic Spectra T950V User Manual

Chapter 11 — Configuring and Using AutoSupport
For this event...
RIM Failure
Drive Failure
Library Controller
Fails to Initialize
C
ONFIGURING
If you have any questions about configuring AutoSupport, contact Spectra
Logic Technical Support (see Contacting Spectra Logic on page 7).
Network and Support Contract Requirements Before you configure
AutoSupport, Spectra Logic recommends connecting the library to an
email gateway. You need to do the following:
 Connect an Ethernet cable to the Ethernet connector on the LCM (see
 Obtain the library's IP address, subnet, and gateway address (see
August 2019
An AutoSupport ticket request is generated...
Whenever the library detects that a RIM is no longer present. Only RIMs that
are configured as part of a partition generates an AutoSupport ticket request.
The following problems can generate a RIM failure event:
 Failure of the RIM software or hardware.
 Loss of communication between the library and the RIM.
 Removal of a RIM from the library without using the BlueScale Controller
Remove or Controller Replace operation.
AutoSupport ticket requests are not generated if the RIM is removed following
a Controller Remove or a Controller Replace operation.
Each RIM is evaluated separately. Only one AutoSupport ticket request per RIM
is generated for each 24‐hour time period, even if the RIM fails and then resumes
operation repeatedly. If two RIMs fail during the same 24‐hour time period, two
separate AutoSupport ticket requests are generated, one per failed RIM.
When the library detects a drive failure that results in the percentage of failed
drives in a partition meeting or exceeding the specified threshold (see
Configure Alarms on page 308).
The following drive problems can generate a drive failure event:
 Failure of the drive software or hardware.
 Loss of communication between the library and the drive.
 Removal of a drive from the library without using the BlueScale Drive
Remove or Drive Replace operation.
AutoSupport ticket requests are not generated if the drive is removed following
a Drive Remove or a Drive Replace operation.
If the library controller (LC) fails to properly initialize.
A S
UTO UPPORT
To simplify entering the information required to configure and
Note:
use AutoSupport, use the BlueScale web interface or a keyboard
attached to the LCM.
Figure 9 on page 40).
Configure Network Settings on page 105).

Configuring AutoSupport

User Guide—Spectra T950V Library
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