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Table 13 Chain 22 Status codes
Status
Codes
UI Message
22-505-00 Remove documents from
the document feeder input
tray or close the document
feeder.
22-505-02 Remove documents from
the document feeder input
tray or close the document
feeder
22-505-17 Machine is in a non-cus-
tomer mode
22-506-17 Auto configuration is dis-
abled
22-507-05 The document size was
different than expected.
The job has been deleted
ColorQube® 9303 Family
Reason for Message
Reference / Action
Documents sensed in the
To scan from the doc-
DADH tray during IIT standby
ument glass, remove
and document handler cover
documents in the doc-
is open.
ument feeder input
tray. To use the docu-
ment feeder to scan
your documents,
lower the document
feeder.
Documents sensed in the
To scan from the doc-
DADH tray during IIT standby
ument glass, remove
and document handler cover
documents in the doc-
is open
ument feeder input
tray. To use the docu-
ment feeder to scan
your documents,
lower the document
feeder
Machine is in a non-customer
Enter customer mode
mode
Enter
dC131
Write and check that
NVM ID 425-001 = 0,
425-003 = 0 and 616-
14 = 4
Machine is in a non-customer
Enter customer mode
mode
Enter
dC131
Write and check that
NVM ID 425-001 = 0,
425-003 = 0 and 616-
14 = 4
Document is larger than
Try one of the follow-
expected
ing: Select mixed size
originals and reload
into the document
feeder or make sure
the originals are not
creased or folded and
retry from the docu-
ment glass. If the
problem persists, per-
form the
05-257-00
RAP
Status
Codes
UI Message
22-508-04 Scanning will be delayed
22-511-04 Paper required for current
job is not available
22-512-04 Auto paper select is not
available
Read/
Read/
22-513-04 One or more queued jobs
need resources
22-557-00 Configuration parameter
error.
February 2013
2-557
Table 13 Chain 22 Status codes
Reason for Message
Scan start up delayed whilst
awaiting resources
Media required for current
marking job is not loaded
All trays direct select only
One or more queued jobs in
the system are being held
due to lack of resources
Serial number sync failure,
power on failed
Reference / Action
No user intervention is
required. Job will
begin when system is
ready. If the problem
persists, perform the
22-330-06
ESS Scan
to Distribution Ser-
vice not Responding
to List Jobs RPC Call
RAP
Load the correct
paper to complete the
held job or cancel the
held job. Other
machine services are
unaffected
System administrator
intervention is
required to enable at
least one tray for auto
select. Printing and
copying can continue
without auto select,
other machine ser-
vices are unaffected
Add paper to the tray
being used to clear
queued job. Jobs will
be held until
resources become
available. Other
machine services are
unaffected
Switch the machine
off then on,
GP
14. Go
to dC132, check the
serial number is cor-
rect. Enter
dC131
NVM ID 616-003,
check machine config-
uration.
If the problem per-
sists, perform the
22-
350-01, 22-350-02
RAP,
22-351-01 to 22-
351-03
RAP,
22-352-
00
RAP
Status Indicator RAPs
OF 4a
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