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22-351-01 to 22-351-03 SOK Write Failure RAP
22-351-01 SOK 1 write failure.
22-351-02 SOK 2 write failure.
22-351-03 SOK 3 write failure.
Procedure
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP
14. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the following:
1.
Switch off the machine, then switch on the machine,
2.
Ignore all requested options from the software option key (SOK).
ColorQube® 9303 Family
WARNING
GP
14.
22-352-00 Serial Number Missing RAP
22-352-00 Serial number has been lost.
Initial Actions
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
death or injury. Moving parts can cause injury.
•
Switch off the machine, then switch on the machine,
•
Check the fault history file for 03-xxx fault codes. Go to the appropriate RAP.
Procedure
1.
Check that the machine serial number is correct on the UI or the option to install the cor-
rect value is available, refer to dC132.
2.
Check that the SIM card is present in the SIM slot in the image processing module,
3.11 Item
22.
NOTE: The SIM card is also referred to as the product enablement key.
3.
Switch off the machine, then switch on the machine,
4.
Enter dC131. Select CCS NVM ID 616-003 Product Configuration. Perform the following:
a.
Check that the values are set to 112 = 9301, 113 = 9302 or 114 = 9303 as appropri-
ate to what speed the machine should be. No further action should be required as
the machine has recovered its configuration from the SIM card.
b.
If the value is 0 the machine has never been installed. A blank SIM card of the
appropriate speed, billing plan and service plan can be installed. This should have
been supplied with the machine so a replacement would need to be obtained
through normal process to complete a missing part not delivered at install.
c.
If the value is 49, this is the default at manufacture. Any other number is likely
caused by a memory corruption. For all these instances a pre-serialized SIM card/
SW module will be required. Escalate the request through normal channels to obtain
one.
February 2013
2-291
WARNING
GP
14. Disconnect the power cord. Electricity can cause
GP
14.
GP
14.
Status Indicator RAPs
22-351-01 to 22-351-03, 22-352-00
PL
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