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16D Wireless Connectivity RAP
Use this RAP when the customer reports wireless network failures when using the Xerox wire-
less print kit.
NOTE: The customer must use the Xerox wireless adapter kit,
network adapters are not supported.
Initial Actions
Consult your manager before troubleshooting the customer's network, as the policy varies
according to region.
Procedure
Perform the following:
1.
Check that the USB wireless network adapter,
on the machine.
2.
If the USB wireless network adapter is connected using the USB extension cable,
Item 26
check that the extension cable is also plugged into a USB port on the machine.
3.
Print a configuration report.
a.
Check with the customer that printing of configuration reports is enabled. If neces-
sary, ask the customer to enable printing of the configuration report.
4.
Ensure that the USB ports are enabled.
a.
Check the configuration report under the heading Connectivity Physical Connec-
tions.
b.
If Software Tools is not listed next to USB Connection Mode, ask the customer to
enable USB. Or enter Customer Administration Tools,
i.
Refer to
GP 4
USB Port Security Setting Check.
ii.
Refer to
GP 49
USB Connection Mode.
5.
Confirm the USB port is functional.
a.
Check that the LED on the wireless network adapter flashes when the machine is in
standby.
b.
Connect the wireless network adapter to a different USB port if available.
c.
Perform
dC361
NVM Save. If the NVM can be saved to a USB flash drive, the USB
port is functional.
NOTE: It is not necessary to perform the NVM restore procedure.
d.
If the USB port checks fail, install a new SBC PWB.
6.
Ensure that the machine is configured for wireless printing.
a.
Check the configuration report under the heading Connectivity Physical Connec-
tions.
b.
If wireless is disabled, ask the customer to enable wireless printing. Or enter Cus-
tomer Administration Tools,
GP
i.
Select Network Settings.
ii.
Select Network Connectivity.
iii.
Select Wireless.
iv.
Select OK.
v.
Select Enable Wireless Network.
ColorQube® 9303 Family
PL 31.11 Item
4. Other wireless
PL 3.11 Item 25
is plugged into a USB port
GP
5. Enable USB.
5. Enable wireless printing.
c.
Check the network name listed next to SSID on the configuration report.
d.
If the network name does not match the customer's wireless network, ask the cus-
tomer to configure the wireless network setup before continuing.
e.
Check the IP address under the heading Connectivity Protocols.
f.
Ask the customer to confirm that the correct IP address is listed under TCP/IPv4 or
TCP/IPv6.
g.
If the wireless IP address is incorrect or is not present, ask the customer to configure
the wireless network setup before continuing.
7.
Confirm that the customer's wireless network can be detected at the machine's location.
a.
Ask the customer to confirm that the wireless network is switched on and can be
received at the machine's location. Or use your PWS or a smartphone to detect the
customer's wireless network.
b.
To use a PWS with Windows 7 to confirm the customer's wireless network can be
detected, perform relevant procedure below.
Windows 7
PL 3.11
i.
Click on the Wireless Networking icon in the notification area of the task bar. If
necessary, click on the Show hidden icons button to show the wireless network-
ing icon.
ii.
Confirm that the customer's network name (SSID) is displayed in the list that
pops up.
Windows XP
i.
Right click on the Network Connection icon in the notification area of the task-
bar.
ii.
Click on View Available Wireless Networks.
iii.
Confirm that the customer's network name (SSID) is displayed in the list that
pops up.
NOTE: Do not attempt to connect the PWS or smartphone to the customer's wire-
less network.
8.
If the wireless network signal strength is weak, ensure that the wireless network adapter
is connected via the USB extension lead. If possible change the mounting position of the
adapter to improve the reception. To view the signal strength, enter Customer Administra-
tion Tools,
GP
5.
a.
Select Network Settings.
b.
Select Network Connectivity.
c.
Select Wireless.
d.
The signal strength is displayed in the text frame.
e.
Move the wireless network adapter and extension lead until the strongest signal
strength is found.
9.
If necessary, install a new wireless network adapter kit,
February 2013
2-267
PL 31.11 Item
4.
Status Indicator RAPs
16D
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