Xerox ColorQube 9303 Series Service Manual page 300

20-332-00, 20-340-00 Fax Network Line 2 Fault RAP
20-332-00 No communication via the PSTN 2 port.
20-340-00 Fax port 2 modem failure.
Initial Actions
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 14. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
• Make a backup of the phone book and the customer settings, refer to
and Restore.
Procedure
Switch off the machine, then switch on the machine,
Y N
Go to SCP 5 and complete the final actions.
Check that the customer line is operational, plug a phone into the line and check for a dial tone.
If a phone is not available then use a line test tool,
tion is good.
Y N
The telephone line has a fault, advise the customer to have the line checked by the tele-
phone company.
Install new parts in the following order:
• Telephone cable, PL 20.05 Item 3.
• Fax module, PL 20.05 Item 1.
Status Indicator RAPs
20-332-00, 20-340-00, 20-342-00
WARNING
dC361
GP 14. The fault still occurs.
PL 26.11 Item 16. The phone line connec-
20-342-00 Fax File Integrity Fault RAP
20-342-00 An error has occur when accessing the file on a non-volatile device.
Initial Actions
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
death or injury. Moving parts can cause injury.
• Make a backup of the phone book and the customer settings, refer to
and Restore.
NVM Save
Procedure
Switch off the machine, then switch on the machine,
Y N
Go to SCP 5 and complete the final actions.
Clear the fax card NVM. Go to
tion. Perform the routine, All data. The fault is cleared.
Y N
Reload the software,
Go to SCP 5 and complete the final actions.
February 2013
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WARNING
GP 14. Disconnect the power cord. Electricity can cause
GP 14. The fault still occurs.
dC301 NVM Initialization. Select Embedded Fax NVM initialisa-
GP 4.
dC361 NVM Save
ColorQube® 9303 Family