D23 Reagent Error: 1-8 Or; D23 Reagent Error - Bayer HealthCare RapidPoint 400 Series Service Manual

Message

D23 Reagent Error:

1-8 or 10-13
Qualifiers:
1 Not used
2 No WashCal detected
at FD1
3 No 200Cal detected
at FD1
4 No ZeroCal detected
at FD1
5 No GHCal detected
at FD1
6 Not used
7 No Wash segment
detected at FD1 or FD2
8 No Wash segment
detected at FD1 or FD2
10 No WashCal detected
at FD2
11 No 200Cal detected at
FD2
12 No ZeroCal detected
at FD2
13 No GHCal detected
at FD2
Rev. C
Probable Cause and Corrective Action
The system detects that the flow of one or more reagents
is inadequate or incorrect. The system automatically
performs a wash or a calibration to attempt to correct the
problem. If the system cannot correct the problem, it
prompts you to replace the wash/waste cartridge or to
replace both cartridges.
1. If prompted, replace the cartridges as indicated in the
message.
If you need to replace only the wash/waste cartridge,
refer to Replacing the Wash/Waste Cartridge in
Section 3 in the Rapidpoint 400 Series Operator's
Manual. If you need to replace both cartridges, refer to
Replacing the Measurement and Wash/Waste
Cartridges in Section 3 in the Rapidpoint 400 Series
Operator's Manual.
2. If the message appears again, record the message and
call for technical assistance.
Service Solutions
Perform service solutions only after all other corrective
actions have been completed.
1. Use the cartridge simulator to test the pump flow rate
and the valve alignment. Refer to Testing the Pump Flow
on page 242 for information about the cartridge
simulator.
2. Perform the Pump, Valve, and Measurement tests for all
D23 qualifiers.
Refer to Replacing the Connector Block and
NOTE:
Replacing the Pump Motors and Roller Cages in
Replacing Components, to prepare the interface frame for
the replacement assembly.
1. Replace the interface module.
2. Replace the roller cages.
3. Replace the motors.
(Continued)
Troubleshooting 189