Bayer HealthCare RapidPoint 400 Series Service Manual page 171

Problem
The bar code scanner no longer
scans bar codes that it scanned
before.
Rev. C
Probable Cause and Corrective Action
Faulty scanning technique, poor quality of the
bar code print, or loose cable connection to the
port on the Rapidpoint 400 series system can
cause poor scanner performance. The
scanner may also need to be reset.
1. Use the correct scanning technique as
described in Scanning Technique,
page 172.
2. Evaluate the print quality of the bar code and
bar code label as described in Bar Code
Quality, page 172.
3. Ensure that the bar code scanner is correctly
connected to the Rapidpoint 400 series
system.
4. Ensure that the bar code scanner is turned
on and that the correct symbology and
format for patient bar codes are selected as
described in Selecting Bar Code Options in
Section 6 in the Rapidpoint 400 Series
Operator's Manual.
If you use Interleaved 2 of 5 bar codes,
ensure that you entered the correct bar code
lengths for the bar codes that you use.
5. Ensure that you are scanning the correct bar
code for the sample or the control.
6. Reset the bar code scanner as described in
Resetting the Bar Code Scanner, page 172.
Service Solutions:
Perform service solutions only after all other
corrective actions have been completed.
1. Replace the scanner.
2. Replace the rear interconnect board.
3. Replace the Main board.
4. Replace the UIP board.
Troubleshooting 171