Bayer HealthCare RapidPoint 400 Series Service Manual page 170

Problem
The bar code scanner works
intermittently, or data does not
appear on the screen when you
scan.
170
Probable Cause and Corrective Action
Faulty scanning technique, poor quality of the
bar code print, or a loose cable connection to
the port on the Rapidpoint 400 series system
can cause poor scanner performance.
1. Use the correct scanning technique as
described in Scanning Technique on
page 172.
2. Evaluate the print quality of the bar code and
bar code label as described in Bar Code
Quality on page 172.
3. Ensure that the bar code scanner is correctly
connected to the Rapidpoint 400 series
system.
4. Ensure that the bar code scanner is turned
on and that the correct symbology and
format for patient bar codes are selected as
described in Selecting Bar Code Options in
Section 6 in the Rapidpoint 400 Series
Operator's Manual.
If you use Interleaved 2 of 5 bar codes,
ensure that you entered the correct bar code
lengths for the bar codes that you use.
5. Ensure that you are scanning the correct bar
code for the sample or the control.
(Continued)
Rev. C