Communication - Bayer HealthCare RapidPoint 400 Series Service Manual

Communication

The communications error symbol appears on the Analysis and the
Results screen.
Problem
An interfaced Rapidlink
system or laboratory
information system (LIS)
does not communicate
with the Rapidpoint 400
series system.
Rev. C
Probable Cause and Corrective Action
1. Ensure that the cable connecting the
systems is tightly connected to each
system.
2. Ensure that the cable is not damaged and
that it is the correct cable for connecting the
systems.
3. Ensure that the Rapidlink data management
system or the LIS is correctly configured to
communicate with the Rapidpoint 400
series system.
4. Ensure that the Rapidpoint 400 series
system is correctly configured to
communicate with the Rapidlink system or
the LIS and that the connection is turned on.
Refer to Connecting to a Computer System,
for more information about the
communication settings.
5. Send the sample results or calibration data
again from the Rapidpoint 400 series
system by recalling the results and touching
the button.
Print
6. If communication is not successful, record
the system message from the events log
and call for technical assistance.
Service Solutions
Perform service solutions only after all other
corrective actions have been completed.
1. Ensure the communications setup
information is correct.
2. Look at the LED at the network connector on
the UIP board to ensure the lights are on.
3. Check cables and connectors.
4. Replace the rear interconnect board.
5. Replace the UIP board.
Troubleshooting 175