Bayer HealthCare RapidPoint 400 Series Service Manual page 190

Message
D23 Reagent Error: 9
Qualifier:
9 No foam Wash
detected at FD1
D23 Qualifier Descriptions
D23 errors are associated with improper reagent loading and may be
confused with sample related errors because these errors are
characterized by internal fluids. D23 errors are cleared by a successful
calibration, wash, or by replacing the
cartridge.
190
Probable Cause and Corrective Action
The system detects that the flow of a reagent is inadequate or
incorrect. The system automatically performs a wash or a
calibration to attempt to correct the problem. If the system
cannot correct the problem, it prompts you to replace the
sample port. If the problem still exists, it prompts you to
replace the cartridges.
1. When prompted, replace the sample port as described in
Replacing the Sample Port in Replacing Components.
2. If prompted, replace the cartridges as described in
Replacing the Measurement and Wash/Waste Cartridges
in Section 3 in the Rapidpoint 400 Series Operator's
Manual.
3. If the message appears again, record the message and call
for technical assistance.
Service Solutions
Perform service solutions only after all other corrective
actions have been completed.
1. Use the cartridge simulator to test the pump flow rate and
the valve alignment. Refer to Testing the Pump Flow on
page 242 for information about the cartridge simulator.
2. Perform the Pump, Valve, and Measurement tests for all
D23 qualifiers.
Refer to Replacing the Connector Block and Replacing
NOTE:
the Pump Motors and Roller Cages in Replacing
Components, to prepare the interface frame for the
replacement assembly.
1. Replace the roller cages.
2. Replace the motors.
3. Replace the connector block.
4. Replace the interface module.
W/W cartridge or Measurement
Rev. C