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SCP 2 First Call Actions
Use the First Call Actions for the first service call.
Initial Actions
•
Switch off the machine, then switch on the machine, GP 14.
•
If the machine cannot be switched off, go to 03-374 Power Off Failure RAP.
Procedure
1.
Check the machine configuration with the customer. Check that all the required hardware
and software is installed. Check that all the required hardware and software is enabled.
2.
Check that all the machine settings are entered correctly.
3.
Mark off the hardware options, software options or Tags installed on the Tag matrix cards
and dC111.
4.
32-55 ppm Only. If the machine has a OCT, install the OCT fingers. Go to REP 12.1.
NOTE: The OCT fingers are supplied with the OCT but must be installed by a CSE at the
first service call. They are located in a plastic wallet on the rear of the machine. The OCT
fingers improve feeding to the OCT.
5.
If a fault is found, go to SCP 3 Normal Call Actions. If a fault is not found, go to SCP 6
Final Actions.
6.
Check the machine for waste toner contamination. Refer to the OF11 Waste Toner Con-
tamination RAP.
7.
Save NVM to the machine resident diskette. Refer to GP 5 Portable Workstation and
Tools.
8.
If the machine has a network controller, perform GP 19 Network Clone Procedure.
NOTE: The clone file must be taken whenever the customer changes the network control-
ler setting or after the system software is changed.
9.
Enter the machine information and the customer information in the service logbook.
10. If the machine has a Tray 5 installed, check the top edge registration, ADJ 7.4.
Service Call Procedures
SCP 2, SCP 3
SCP 3 Normal Call Actions
Use the Normal Call Actions to find the reason for the service call.
Initial Actions
•
Switch off the machine, then switch on the machine, GP 14.
•
If the machine cannot be switched off, go to 03-374 Power Off Failure RAP.
Procedure
NOTE: If an error message appears, go to the RAP for the error message. If necessary refer to
OF4 Status Codes and Messages RAP.
Perform the steps that follow:
1.
Review the copy, print and Fax samples.
2.
Make sure the user access settings are correct. If necessary refer to the user documenta-
tion.
3.
To prevent the deletion of the customer information and soft machine settings, perform
NVM Save and Restore. Refer to GP 5.
4.
If the machine has a network controller, perform GP 19 Network Clone Procedure.
NOTE: The clone file must be taken whenever the customer changes the network control-
ler setting or after the system software is changed.
5.
Before pressing the on/off switch or clear the memory, check for a customer job in the
memory.
6.
Check and record the total print counter.
7.
Check the machine for waste toner contamination. Refer to the OF11 Waste Toner Con-
tamination RAP.
8.
Clean the optical sensors that follow:
•
DADH feed sensor, PL 5.15 Item 2.
•
DADH document present sensor, PL 5.15 Item 12.
•
DADH length sensors, PL 5.35 Item 8.
•
Tray 1 feed sensor, PL 7.30 Item 24.
•
Tray 2 feed sensor, PL 7.30 Item 24.
•
Tray 4 feed sensor, PL 8.31 Item 10.
•
Tray 5 feed sensor, PL 8.45 Item 6.
•
Wait sensor, (32-55 ppm) PL 8.15 Item 3, (65-87 ppm) PL 7.30 Item 25.
•
Duplex sensor, PL 8.20 Item 4.
•
Registration sensor, PL 8.17 Item 3.
9.
Go to SCP 4 Fault Analysis.
August 2007
1-4
WorkCentre 5687 Family
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