Service Call Procedures; Scp 1 Initial Actions; Scp 2 First Call Actions - Xerox WorkCentre Pro 412 Service Manual

2. Service Call Procedures

SCP 1 Initial Actions

The Service Call Procedures section is used to identify a suspected problem with the machine.
Start a service call with Initial Actions and end with SCP 6 Final Actions.
Initial Actions are used to gather information of the machine performance.
Procedure
Switch off the power to the machine and disconnect the power cord from the outlet while performing
tasks that do not need the electricity on. Electricity can cause death or injury.
NOTE: Ignore any references in this manual to options not installed on the machine.
NOTE: If the machine is equipped with FAX, do not service or interrupt power until the jobs in the FAX Queue
are completed, or the FAXs in the queue may be lost.
1. Take note of symptoms, error messages or error codes.
2. Ask the operator to describe or demonstrate the problem.
3. If the problem is the result of incorrect operator action, refer the operator to the user documentation.
4. Make sure that:
a. The power cord is connected to the wall outlet and to the machine.
b. Documents are not loaded.
c. Paper is loaded correctly and all paper trays and covers are closed.
d. The telephone line cable is connected correctly between the line socket and the wall jack.
e. The telephone line is good.
f. Connection cable between the machine and any computer or computer network is correctly connected
and in good condition.
5. Check the machine service log book for any previous actions that may be relevant to the call.
6. Either perform SCP 2 First Call Actions or SCP 3 Normal Call Actions.

SCP 2 First Call Actions

First Call Actions are used for the first service call.
Procedure
Perform the following:
1. Check the machine configuration with the customer. Check that all required hardware and software is
installed and / or enabled.
2. Check that all the relevant machine settings are correctly entered.
3. If a fault is present, go to SCP 3 Normal Call Actions. If there is no fault present, go to SCP 6 Final
Actions.
WorkCentre Pro 412
Launch Issue
Warning
August 2001
Service Call Procedures
2-1