NEC Univerge SV8100 Features And Specifications Manual page 102

Issue 1.0
Program
Program Name
Number
41-12-03 Night Announcement Setup –
ACD Night Announce Sending
Time
41-13-01 VRS Message Number for Night
Announcement – VRS Message
Number
41-13-02 VRS Message Number for Night
Announcement – Tone Kind at
Message Interval
41-14-01 ACD Options Setup – Emergency
Call Operation Mode
41-14-02 ACD Options Setup – Automatic
Wrap Up Mode
41-14-03 ACD Options Setup – ACD
Priority for Overflow Calls
41-14-04 ACD Options Setup – Automatic
Answer
41-14-06 ACD Options Setup – Call
Queuing after 2nd Announcement
41-14-07 ACD Options Setup – Automatic
Off Duty for SLT
2 - 78
Description/Comments
Define the length of time the ACD
night Announcement will play. Only
used when Program 41-12-01 is set
to 0 (ACI). Night announcement
availability depends on the setting in
Program 41-03-02.
Define the VRS message number to
be used as the night announcement.
This program is activated when the
night announcement source is
assigned as VRS in Program
41-12-01.
Input what is heard between VSR
Night Announcements.
Define if Emergency Calls ring the
system supervisory extension or not
when the group supervisory
extension is busy. This option allows
the supervisor to press an
Emergency Key (programmed for
this feature) once to monitor the call
or twice to barge in on the call. The
supervisor must be logged in for this
feature to work.
Define if agents manually enter wrap
mode by pressing a key, or are put
automatically into wrap mode at end
of an ACD call. This setting applies
to all agents in the selected group.
This option determines whether the
ACD group should use its own
priority assignment or if it should
follow the priority assigned in
Program 41-03-03.
This option Enables/Disables
Automatic Answer for agents using
headsets.
This option determines whether the
caller should hear the 2nd Delay
Announcement and then be taken
out of queue (1), or be placed back
into queue (0).
This option Enables/Disables
Automatic Off Duty (rest) mode for
agents with single line telephones.
UNIVERGE SV8100
Assigned Data
0~64800 (seconds)
(default = 30 seconds)
0~100
0 = No Message
(default = 0)
0 = Ring Back Tone
1 = MOH Tone
2 = BGM Source
(default = 0)
0 = Call to system
supervisory extension
when group supervisory
extension is busy.
1 = No calls to system
supervisory extension
when group supervisory
extension is busy.
(default = 0)
0 = After wrap up mode
key is pressed (Manual)
1 = After call is finished
automatically (Auto)
(default = 0)
0 = Own group priority
1 = Priority order by
Program 41-03-03
(default = 0)
0 = Off
1 = On
(default = 0)
0 = Enable (Yes)
1 = Disable (No)
(default = 0)
0 = No change to off duty
mode
1 = Change to off duty
mode automatically
(Skip)
(default = 0)
Automatic Call Distribution (ACD)
Level
1 2 3