NEC Univerge SV8100 Features And Specifications Manual page 97

UNIVERGE SV8100
Program
Program Name
Number
20-13-33 Class of Service Options
(Supplementary Service) – ACD
Supervisor's Position
Enhancement
20-13-39 Class of Service Options
(Supplementary Service) – ACD
Queue Status Display
22-01-11 System Options for Incoming
Calls – VRS Waiting Message
Interval Time
30-01-01 DSS Console Operating Mode
30-05-04 DSS Console Lamp Table – ACD
Agent Busy
30-05-05 DSS Console Lamp Table – Out of
Schedule (ACD DSS)
30-05-06 DSS Console Lamp Table – ACD
Agent Log Out (ACD DSS)
30-05-07 DSS Console Lamp Table – ACD
Agent Log In (ACD DSS)
30-05-08 DSS Console Lamp Table – ACD
Agent Emergency (ACD DSS)
40-10-01 Voice Announcement Service
Option – VRS Fixed Message
41-01-01 System Options for ACD –
System Supervisory Extension
41-01-02 System Options for ACD – Login
ID Code Digit
41-01-03 System Options for ACD – ACD
MIS Connection Ports
41-01-04 System Options for ACD –
ACD-MIS Command Notification
when a BT Message is returned
SV8100 Features and Specifications Manual
Description/Comments
Set this option to on for the operator
to use service codes in Program 11-
13-10 ~ 11-13-13.
Turns Off or On the ACD Queue
Status Display for an extension
Class of Service. Any extension,
which has this option enabled, also
hears the queue alarm.
Setup the sending duration time of
the Auto – Attendant & Queuing.
The message is repeatedly sent out
within the specified time.
Use this program to set the mode of
the system DSS consoles. The entry
for this option applies to all the
system DSS consoles.
Use this program to define the LED
patterns for functions on the DSS
consoles. The entry for this option
applies to all the system DSS
consoles.
Use to define the LED patterns for
out of schedule (ACD/DSS)
functions on the DSS consoles.
Use this program to define the LED
patterns for functions on the DSS
consoles.
Use this program to define the LED
patterns for functions on the DSS
consoles.
Use this program to define the LED
patterns for functions on the DSS
consoles.
Enable (1) or Disable (0) the system
ability to play the fixed VRS
messages (such as You have a
message).
Define the ACD Supervisor for the
entire system.
Define the number of digits for agent
login ID code.
Define what port is used for ACD
MIS connection. Currently only LAN
is supported.
ACD-MIS Command Notification
when a BT message is returned.
Assigned Data
0 = Off
1 = On
(default = 0 for COS
01~15)
0 = Off
1 = On
(default = 0 for COS
01~15)
0~64800 (seconds)
(default = 20)
0 = Business Mode
1 = Hotel Mode
2 = ACD Monitor Mode
3 = Business/ACD Mode
(default = 0)
Lamp Pattern Data
0 ~ 7
[default = 7(on)]
Lamp Pattern Data
0~7
[default = 0 (Off)]
Lamp Pattern Data: 0~7
[default = 5 (IL)]
Lamp Pattern Data: 0~7
[default = 4 (IR)]
Lamp Pattern Data: 0~7
[default = 6 (IW)]
0 = Not Used
1 = Used
(default = 0)
Up to eight digits
#
(0~9, , )
(default not assigned)
0~20 (0 = No Login ID)
(default = 0)
0 = None
3 = LAN (CD-CP00-AU)
(default = 0)
0 = Notifies
1 = No notification
(default = 0)
Issue 1.0
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