NEC Univerge SV8100 Features And Specifications Manual page 98

Issue 1.0
Program
Program Name
Number
41-02-01 ACD Group and Agent
Assignments
41-03-01 Incoming Ring Group
Assignment for ACD Group –
ACD Group Number
41-03-02 Incoming Ring Group
Assignment for ACD Group –
Night Announcement Service
41-03-03 Incoming Ring Group
Assignment for ACD Group –
Priority Data
41-04-01 ACD Group Supervisor – Group
Supervisor Extension
41-04-02 ACD Group Supervisor –
Operation Type
41-05-01 ACD Agent Work Schedules
41-06-01 Trunk Work Schedules
2 - 74
Description/Comments
For each ACD extension number,
assign an ACD Group (1~64). An
ACD Group number is assigned to
each Work Period number (1~8).
For each incoming trunk group set
up in Program 22-05, designate
which ACD Group (1~64) the trunks
should ring for each of the eight
Work Periods.
Designate for each incoming trunk,
whether or not Night Announcement
Service is assigned.
Determine whether an incoming call
to a trunk ring group should follow a
priority assignment.
Assign the group supervisor
extension.
Assign the supervisor operating
type.
Use this program to set up the Work
Schedules for ACD Agents and
Groups. For each ACD Work
Schedule (1~4), designate the start
and stop times for each of the eight
Work Periods. After the schedules
are set up in this program, assign
them to days of the week in Program
41-07. (This is the same program
used by the Trunk Work Schedules.)
After the schedules are set up in this
program, assign them to days of the
week in Program 41-07.
Use this program to set up the Work
Schedules for trunks. For each Work
Schedule (1~4), designate the start
and stop times for each of the eight
Work Periods.
After the schedules are set up,
assign them to days of the week in
Program 41-07.
UNIVERGE SV8100
Assigned Data
ACD Work Period Mode
Number: 1~8
ACD Group Number:
0~64 (0 = No Setting)
(default = 0)
ACD Group Number:
0~64
(0 = No Setting)
(default = 0)
0 = No
1 = Yes
(default = 0)
0, 1~7
0 = No Priority
1 = Highest Priority
7 = Lowest Priority
(default = 0)
Extension Number = Up
to eight digits
(default not assigned)
0 = Do Not receive any
ACD incoming calls (No)
1 = Receive ACD
incoming calls in case of
overflow (Busy)
2 = Receive ACD
incoming calls all the
time (Yes)
(default = 0)
Work Period Mode
Number = 1~ 8
Start Time = 0000~2359
End Time = 0000~2359
Default:
(Start) 0000
(End) 0000
Work Period Mode
Number = 1~ 8
Start Time = 0000~2359
End Time = 0000~2359
Default:
(Start) 0000
(End) 0000
Automatic Call Distribution (ACD)
Level
1 2 3