NEC Univerge SV8100 Features And Specifications Manual page 109

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UNIVERGE SV8100
3.
Dial the first Agent Identity Code (AIC) (up to four digits).
You hear a confirmation tone when immediately logging in with additional AICs.
4.
For second agent log: Dial the second Agent Identity Code (AIC) (up to four digits).
You hear a confirmation tone.
5.
For third agent log: Dial the third Agent Identity Code (AIC) (up to four digits).
You hear a confirmation tone.
Queue Status Display
When Logged Into ACD Group
1.
With an idle multiline terminal, press the Queue Status Display Programmable Function Key (Code:
19).
The display indicates the number of calls in queue, the trunk name, and the time the call has been waiting.
When the Queue Status Display key is pressed, the queue status of the extension group is displayed. When the
extension is not in an ACD group, the Queue Status of group 1 is displayed instead.
When an agent logs in using an AIC code, the Queue Status of the default ACD group defined in PRG
41-18-02 is displayed.
2.
Press VOL UP and VOL DOWN to scroll through the Queue Status Displays of all the ACD Groups.
3.
Press the CLEAR key to return the telephone to an idle state.
When Logged Out of ACD Group
When ACD agents are logged out and a call is placed in the ACD queue, the telephone of the logged out
agents displays the Queue Status and they hear the alarm according to the settings defined in system
programming.
Pressing the Queue Status Display Programmable Function key returns the telephone to idle until the time
in Program 41-20-03 expires again.
Rest Mode
To set the manual Rest Mode:
Multiline Terminal
1.
With the multiline terminal idle state, press the ACD Rest Mode key (Program 15-07-01 or SC 752:
13).
The ACD Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an active call, the key flashes
until the agent hangs up.
This operation is not available for the System Supervisor.
SV8100 Features and Specifications Manual
Issue 1.0
2 - 85

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