Canon imagePRESS 1135 Series Service Manual page 239

2
Technology > eM Controller-E1 > Troubleshooting guide
No. Error text Error description
9 Server certificate Server certificate
expired has been expired
10 Unknown error Unknown error
11 SOAP Fault SOAP
communication
error
12 Server response UGW response
error (NULL) error (https
communication
error)
13 Server UGW response
response error error (UGW error)
(Hexadecimal)
2 Technology > eM Controller-E1 > Troubleshooting guide
Cause Remedy
• The route certificate Check that the device
registered with the time and date are
device has expired. correctly set. If the
• Certificate other than device time and date are
that initially registered correct, upgrade to the
in the user's operating latest system software.
environment is being
used, but has not been
registered with the
device.
• The device time and
date is outside of the
certificated period.
Some other kind of Try again after a period
communication error has of time. If the same error
occurred. occurs again, check the
UGW status with the
UGW administrator.
SOAP communication Check that the value of
error has occurred. Service mode > Function
>Install > RGW-PORT is
443.
Displayed when Try again after a period
communication with UGW of time. If the same error
has been successful, but occurs again, check the
an error of some sort has UGW status with the
prevented UGW from UGW administrator.
responding. When (Null) is
displayed at the end of the
message, this indicates
that there has been
an error in the HTTPS
communication method.
Displayed when Try again after a period
communication with UGW of time.
has been successful, but
an error of some sort has
prevented UGW from
responding.(Hexadecimal)
displayed at the end of
the message is an error
code returned by UGW.
In the case of this kind
of error only, [Server
detailed error] is displayed
at the end of the error
information.
No. Error text Error description
14 Device internal Device internal
error error
15 Server schedule Schedule
is invalid transmission
settings are in
correct.
16 Server response UGW response
time out time out
17 Service not found Service not found
(incorrect path)
18 E-RDSswitch is E-RDS is invalid.
set OFF
19 Server schedule There is no
is not exist schedule for the
connected device.
20 Network is not Network not ready
ready, try later
21 URL error URL settings error
Cause Remedy
An internal error, such Switch the device OFF/
as memory unavailable, ON. Or, replace the
etc., has occurred during device system software.
a device internal error (Upgrade)
phase.
During the communication When the error occurs,
test, there has been report the details to the
some kind of error in the support department.
schedule values passed Then, after the UGW
from UGW. side has responded, try
the communication test
again.
Due to network If this error occurs when
congestion, etc., the the communication test
response from UGW is being run, wait some
does not come within the time and run the test
specified time. (HTTPS again.
level time out)
There is a mistake in the Check that the value of
UGW URL, and UGW Service mode > Function
cannot be accessed. > Install > RGW-ADR is
https://a01.ugwdevice.
net/ugw/agentif010.
A communication test has Set Service mode >
been attempted with the Function > Install >
E-RDS operation switch E-RDS to 1, and then
still OFF. run Service mode >
Function > Install >
COM-TEST.
Blank schedule data have Check the device
been received from UGW. settings status with the
UGW administrator.
Communication attempted Check the network
without confirming connection, as per the
network connection, troubleshooting initial
just after booting up procedures. Run Service
a device in which the mode>Function> Install>
network preparations COM-TEST about 60
are not ready. (Network seconds after turn on
connection not established the device.
within 60 seconds of
device boot up.)
Non-URL text string Check that the value of
entered in URL field. Service mode > Function
> Install > RGW-ADR
can be https://a01.
ugwdevice.net/ugw/
agentif010.
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