Gathering Information For Customer Support - Juniper JUNOSE SOFTWARE FOR E SERIES 11.3.X - SYSTEM BASICS CONFIGURATION GUIDE 2010-10-04 Configuration Manual

track

Gathering Information for Customer Support

tech-support encoded-string
Copyright © 2010, Juniper Networks, Inc.
See show track brief.
Use to create an IPv4 object and to track its reachability.
The name of the object must be unique for the chassis.
Use the vrf keyword to specify the VRF on which the IP prefix resides.
Example
host1(config)#track ERX_Bangalore vrf VR1 ip-route 10.10.24.6 255.255.0.0 reachability
Use the no version to delete the object and stop tracking for that object.
See track.
When you report a problem with your router, customer support personnel from the Juniper
Networks Technical Assistance Center (JTAC) may request that you issue the show
tech-support command. This command was created to help streamline the
information-gathering process by providing a large amount of router information from
one command and avoiding the need to access certain diagnostic commands.
The show tech-support command functions like any other show command, and you can
issue this command the same way you issue any other show commands on the router.
This means that you can redirect the output from the command to a file. For information
about redirecting show command output, see "Redirection of show Command Output"
on page 38.
Another command that customer support personnel might ask you to use is the
tech-support encoded-string command. Customer support will provide you with an
encoded string of commands that this command then executes.
Use to execute an encoded command string provided by Juniper Networks customer
support personnel.
This command requires privilege level 15 access.
Optionally, specify a slot number on the router.
Optionally, specify a reliable or fast connection type; fast does not work under some
conditions. The default connection type is reliable.
Example 1
host1(config)#tech-support encoded-string debug 1
Example 2
host1(config)#tech-support slot 0 connection fast encoded-string debug1
There is no no version.
See tech-support encoded-string.
Chapter 5: Managing the System
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