Novell NETWARE 6-DOCUMENTATION Manual page 2871

Sending the Core Dump to Novell
Troubleshooting Hardware and Network Problems
Identifying Problems after Installation
Resolving Hard Disk Access Problems
114 Server Operating System Administration Guide
Before sending the memory image to Novell, contact a support representative
to open a support incident. You will be assigned to a Technical Support
Engineer who will help you analyze the memory image file. The Technical
Support Engineer will make arrangements to receive the image either in the
regular mail or through the Internet and will advise you on the best media
format to use.
The following sections provide troubleshooting information for resolving
hardware but not really NetWare-related errors.
"Identifying Problems after Installation" on page 114
"Resolving Hard Disk Access Problems" on page 114
"Making Computer Memory Available for Network Drivers" on page 115
If the problem occurred after installation, it might indicate that the network
was installed incorrectly.
Check all network boards for conflicting address and I/O settings.
Each component should be able to work as a standalone system.
Make sure that all cables are fastened securely to all network boards and
network connectors, and that terminating resistors are installed correctly.
To diagnose hard disk access problems, determine whether any of the
following conditions exist:
The disk driver has not been loaded.
A hard disk is not installed or cabled correctly.
The communication channel between the controller interface board, the
disk coprocessor board, and the hard disk is not functioning.
The hard disk controller board is not terminated or addressed correctly.