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Novell ZENWORKS PATCH MANAGEMENT 6.4 User Manual

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User Guide
Agent Management Center v6.4

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Summary of Contents for Novell ZENWORKS PATCH MANAGEMENT 6.4

  • Page 1 User Guide Agent Management Center v6.4...
  • Page 2 In addition, other companies' names and products mentioned in this document, if any, may be either registered trademarks or trademarks of their respective owners. Feedback: Your feedback lets us know if we are meeting your documentation needs. E-mail the Novell Technical Publications department at techpubs@patchlink.com to tell us what you like best, what you like least, and to report any inaccuracies.

  • Page 3: Table Of Contents

    Agent Management Center v6.4 - User Guide Table of Contents Table of Contents ___________________________________________ iii Preface ___________________________________________________ v About This Guide ....................v Document Conventions ..................vi Chapter 1: Installing the Agent Management Center ________________ 1 Installation Pre-requisites ..................1 Supported Operating Systems ................1 Minimum Installation Requirements ..............2 Installing the Agent Management Center ..............2 Chapter 2: Getting Started with the AMC _________________________ 7...

  • Page 4: Table Of Contents

    Table of Contents Chapter 4: Installing ZENworks Patch Management Agents __________ 51 Supported Agent Operating Systems ..............51 Determining Device Status ................... 52 Understanding Installation Tests ............... 52 Defining the Device Status ................53 Unresponsive Devices ..................53 Using the Agent Installation Wizard ............... 55 Manually Installing Agents ..................

  • Page 5: Preface

    Agent Management Center v6.4 - User Guide Preface This Agent Management Center v6.4 User Guide is a resource written for all users of the Novell Agent Management Center (AMC). This guide defines the concepts and procedures for installing, implementing, and using the AMC.

  • Page 6: Document Conventions

    Preface Document Conventions The following conventions are used throughout this document to help you identify various information types: Table 0.1 Document Conventions Convention Usage bold Command names, database names, options, wizard names, window and screen objects (i.e. Click the OK button) italics New terms, variables, and window and page names UPPERCASE...

  • Page 7: Chapter 1: Installing The Agent Management Center

    Agent Management Center v6.4 - User Guide Installing the Agent Management Center The Novell ZENworks Patch Management Server features an enterprise-wide agent distribution and management utility. The Agent Management Center (AMC) utility allows you to perform network discovery tasks, install and uninstall ZENworks Patch Management Agents, and perform other agent management functions, such as removing agents from the ZENworks Patch Management Server database.

  • Page 8: Minimum Installation Requirements

    Installing the Agent Management Center Minimum Installation Requirements Single Intel Pentium 4 (or equivalent) Processor 512 MB of RAM 200 MB of Free Disk Space (During Installation) 100 MB of Disk Space (After Installation) Single 100 MB NIC with access to the Internet Local / Domain Administrator or Administrator Equivalent Microsoft .NET Framework 1.1 with SP1 Installing the Agent Management Center...
  • Page 9 Agent Management Center v6.4 - User Guide Click Install. The Agent Installers page opens. Figure 1.1 Agent Installers Select the Agent Management Center Installer download link to start the download. The Download dialog box opens. 10. Click Save. The Agent Management Center Installer file downloads to the location you specify.
  • Page 10 Installing the Agent Management Center Click Next. The License Agreement page opens. Figure 1.2 License Agreement page If you agree to the license terms, select the I accept the terms of the End User License Agreement option Click Next. The Setup Type page opens. Figure 1.3 Setup Type page Select one of the following options: - 4 -...
  • Page 11 Agent Management Center v6.4 - User Guide Complete - Installs all Agent Management Center components including the database and the necessary ZENworks Patch Management Server components. The first time you install (or upgrade) the AMC you must select this option. Files - Installs only the local Agent Management Center components.
  • Page 12 Installing the Agent Management Center Click Next. The Ready to Install page opens. Figure 1.5 Ready to Install page 10. Click Install to begin the installation. Following the Installation, the Installation Complete page will display. Figure 1.6 Installation Complete page 11.

  • Page 13: Chapter 2: Getting Started With The Amc

    ZENworks Patch Management Server using either Windows Authentication, or SQL Authentication. Logging In to the Agent Management Center Launch the AMC by double-clicking the Novell Agent Management Center icon. The Select an Authentication Mode window opens. Figure 2.1 Select an Authentication Mode Type the name of your ZENworks Patch Management Server in the Server Name field.
  • Page 14 Getting Started with the AMC Click OK. The Agent Management Center Welcome page opens. Figure 2.2 Agent Management Center Welcome page The Agent Management Center Welcome page guides you through the steps required to successfully discover, install and manage your agents. - 8 -...

  • Page 15: Managing Credentials

    Agent Management Center v6.4 - User Guide Managing Credentials Because installing the ZENworks Patch Management Agent requires administrator level access to each device, the AMC will prompt you to define the credentials that will facilitate the install. These credentials will then be validated and re-validated to insure that the credentials are current. Note: You must add a credential that not only has local administrator privileges but also has domain or LDAP access.
  • Page 16 Getting Started with the AMC Click Add. The Add New Credential window opens. Figure 2.4 Add New Credentials Select a Credential Type of Domain or Workgroup. If Domain is selected, type the Domain name in the Domain field. b. If Workgroup is selected, the Domain field will be unavailable. Type a user name in the User Name field.

  • Page 17: Reassigning Credentials

    Agent Management Center v6.4 - User Guide Reassigning Credentials When a network discovery is successful, the credentials used to discover that device are stored as its default credentials. If required, you can reassign the credentials assigned to one or more devices. Reassigning Credentials Select File >...
  • Page 18 Getting Started with the AMC Click Reassign. The Change Assigned Credential window opens. Figure 2.6 Change Credential screen Select the Reassign checkbox next to each of the devices to reassign. Select a new credential from the Select New Credential field. Click OK.
  • Page 19 Agent Management Center v6.4 - User Guide Reassigning Credentials from the Devices Window From the Install Agents page, right-click on a device and select Change Credential. Figure 2.7 Right-Mouse Menu -- Install Agents Tree-View The Change Assigned Credential window opens. Figure 2.8 Change Assigned Credential Ensure that the Reassign checkbox is selected for each device whose credentials will change.

  • Page 20: Deleting Credentials

    Getting Started with the AMC Deleting Credentials Prior to deleting a credential, you must reassign all of the devices assigned to the credential. Deleting a Credential Select File > Credentials. The Manage Credentials window opens. Figure 2.9 Manage Credentials window Select the credential to delete.

  • Page 21: Validating Credentials

    Agent Management Center v6.4 - User Guide Validating Credentials If you select to disable the Verify Credentials option, you can manually validate the credentials using the Validate Credentials Now function of managing credentials. Validating Credentials Select File > Credentials. The Manage Credentials window opens. Figure 2.10 Manage Credentials window Click Validate Credentials Now.

  • Page 22: Configuring The Amc

    Getting Started with the AMC Configuring the AMC In most cases the default Agent Management Center Configuration will not require modification. However, if required, these settings can be modified through the Configuration page. Figure 2.11 Configuration screen Configuring the Agent Management Center Select File >...
  • Page 23 Agent Management Center v6.4 - User Guide Table 2.1 Agent Management Center Configuration Options Field Description Extended Discovery The Extended Discovery Thread is a process that attempts to Threads identify additional information about discovered devices. This process runs in the background, on a per-device basis. The Extended Discovery Threads setting, allows you to define the number of simultaneous threads.
  • Page 24 Description PLUS Information Host URL This is the URL of your ZENworks Patch Management Server. Host Serial Number Your Novell ZENworks Patch Management serial number (as entered during the installation of ZENworks Patch Management). Proxy Information Use Proxy Select to enable the use of a proxy when the ZENworks Patch Management Agents communicate with your ZENworks Patch Management Server.

  • Page 25: Chapter 3: Discovering Available Nodes

    Agent Management Center v6.4 - User Guide Discovering Available Nodes The AMC allows you to automatically discover devices within a specified Windows Domain, IP address range, or a LDAP Organizational Unit. The results of this discovery will then tell you whether the discovered device has the ZENworks Patch Management Agent installed, and allow you to install or uninstall agents, and remove offline agents.
  • Page 26 Discovering Available Nodes Click Next. The Detection Type page opens. Figure 3.2 Detection Type page Select LDAP and click Next. The LDAP Type page opens. Figure 3.3 Select LDAP Type - 20 -...
  • Page 27 Agent Management Center v6.4 - User Guide Select Use Active Directory Context. If you would rather type your own LDAP string, select Custom Context and type a valid LDAP string in the Custom Context field. Click Next. The LDAP Filter page opens. Figure 3.4 Define LDAP Filter Type a valid LDAP object type in the Filter field to apply a filter to your LDAP results.
  • Page 28 Discovering Available Nodes Click Next. The LDAP Detection Credentials page opens. Figure 3.5 Define LDAP Detection Credentials Type an LDAP context value in the Context field. Type the name of your LDAP Server or Domain in the Preferred Server or Domain field. 10.
  • Page 29 Agent Management Center v6.4 - User Guide 12. Click Next. The Select Machines to Install page will open. Figure 3.6 Select Target Machines 13. Select one or multiple devices on which to install the ZENworks Patch Management Agent. To Add individually selected computers click the right arrow ( > ) button. To Add All computers click the double right arrow ( >>...
  • Page 30 Discovering Available Nodes 14. Click Next. The Install to All or New Machines page opens. Figure 3.7 Install to All or New Machines 15. Select whether to install the ZENworks Patch Management Agent on All selected devices, or only New devices that do not already have an agent installed. 16.
  • Page 31 Agent Management Center v6.4 - User Guide 17. If credentials other than those used during the discovery are required for agent installation, clear the Use discovered computers’ default credentials option and select the appropriate credentials from the Credential list. 18. Click Next. The Agent Installation Results page opens displaying the Agent installation progress in the Current Status grid.

  • Page 32: Using The Wizard To Perform An Domain Scan

    Discovering Available Nodes Using the Wizard to Perform an Domain Scan If your Agent Management Center is installed on a computer within domain, you can use the Discovery and Installation Wizard to search for other devices within that domain. Performing a Domain Scan Select Wizards >...
  • Page 33 Agent Management Center v6.4 - User Guide Click Next. The Detection Type page opens. Figure 3.11 Detection Type page Select Domain and click Next. The Credentials page opens. Figure 3.12 Domain Credentials Select a credential, with the rights to search your domain, from the User list. - 27 -...
  • Page 34 Discovering Available Nodes Click Next. The Domain Selection page opens. Figure 3.13 Domain Selection To select from a list of domains: Select the Select from a List of Available Domains option. b. Click Next. The Domain Selection page opens. Figure 3.14 Select From Domain List - 28 -...
  • Page 35 Agent Management Center v6.4 - User Guide Select one or multiple domains. d. Click Next. The selected domains are searched and the Select Machines to Install page opens displaying a list of available devices. Figure 3.15 Select Target Machines To search as specific domain only: Select Enter a Domain to Search.
  • Page 36 Discovering Available Nodes Click Next. The specified domain is searched, and the Select Machines to Install page opens displaying a list of available devices. Figure 3.16 Select Target Machines Select one or multiple devices on which to install the ZENworks Patch Management Agent. To Add individually selected computers click the right arrow ( >...
  • Page 37 Agent Management Center v6.4 - User Guide Click Next. The Install to All or New Machines page opens. Figure 3.17 Install to All or New Machines 10. Select whether to install the ZENworks Patch Management Agent on All selected devices, or only New devices that do not already have an agent installed.
  • Page 38 Discovering Available Nodes 12. If credentials other than those used during the discovery are required for agent installation, clear the Use discovered computers’ default credentials option and select the appropriate credentials from the Credential list. 13. Click Next. The Agent Installation Results page opens displaying the Agent installation progress in the Current Status grid.

  • Page 39: Using The Wizard To Perform Reverse Dns Lookup

    Agent Management Center v6.4 - User Guide Using the Wizard to Perform Reverse DNS Lookup Whether or not your Agent Management Center is installed on a computer within domain, you can use the Discovery and Installation Wizard to search for other devices using a reverse DNS scan and querying your DNS Server.
  • Page 40 Discovering Available Nodes Click Next. The Detection Type page opens. Figure 3.21 Detection Type page Select Reverse DNS Lookup and click Next. The Credentials page opens. Figure 3.22 Credentials Select a credential, with the rights to search your network, from the User list. - 34 -...
  • Page 41 Agent Management Center v6.4 - User Guide Click Next. The Reverse DNS Lookup page opens. Figure 3.23 Reverse DNS Lookup Define both a Starting IP and Ending IP value. Click Next. The DNS Server page opens. Figure 3.24 DNS Server To use the default DNS Server, select the Use Default DNS option.
  • Page 42 Discovering Available Nodes To define a specific DNS Server, select the Use Specified DNS option and type the DNS Server name in the Specified DNS field. 10. Click Next. The DNS Server is searched and the Select Machines to Install page opens displaying a list of available devices.
  • Page 43 Agent Management Center v6.4 - User Guide 12. Click Next. The Install to All or New Machines page opens. Figure 3.26 Install to All or New Machines 13. Select whether to install the ZENworks Patch Management Agent on All selected devices, or only New devices that do not already have an agent installed.
  • Page 44 Discovering Available Nodes 15. If credentials other than those used during the discovery are required for agent installation, clear the Use discovered computers’ default credentials option and select the appropriate credentials from the Credential list. 16. Click Next. The Agent Installation Results page opens displaying the Agent installation progress in the Current Status grid.

  • Page 45: Using The Wizard To Import Devices From A File

    Agent Management Center v6.4 - User Guide Using the Wizard to Import Devices From a File Whether or not your Agent Management Center is installed on a computer within a domain, you can use the Discovery and Installation Wizard to import a list of devices. Importing a List of Devices Select Wizards >...
  • Page 46 Discovering Available Nodes Click Next. The Detection Type page opens. Figure 3.30 Detection Type page Select Import From File and click Next. The Credentials page opens. Figure 3.31 Select Credentials Select a credential from the User list. - 40 -...
  • Page 47 Agent Management Center v6.4 - User Guide Click Next. The Import from File page opens. Figure 3.32 Import From File Type or paste the device details, or click Browse to open an existing text (txt) file that contains the list of devices. Note: You must include either a valid WINS Computer Name, Fully Qualified Domain Name, or IP Address for each device.
  • Page 48 Discovering Available Nodes Click Next. The Select Machines to Install page will open. Figure 3.33 Select Target Machines Select one or multiple devices on which to install the ZENworks Patch Management Agent. To Add individually selected computers click the right arrow ( > ) button. To Add All computers click the double right arrow ( >>...
  • Page 49 Agent Management Center v6.4 - User Guide Click Next. The Install to All or New Machines page opens. Figure 3.34 Install to All or New Machines 10. Select whether to install the ZENworks Patch Management Agent on All selected devices, or only New devices that do not already have an agent installed.
  • Page 50 Discovering Available Nodes 12. If credentials other than those used during the discovery are required for agent installation, clear the Use discovered computers’ default credentials option and select the appropriate credentials from the Credential list. 13. Click Next. The Agent Installation Results page opens displaying the Agent installation progress in the Current Status grid.

  • Page 51: Manually Discovering Nodes

    Agent Management Center v6.4 - User Guide Manually Discovering Nodes The Agent Management Center Discovery and Installation Wizard is only one of the methods in which to search for devices. Users of the Agent Management Center also have the ability to perform a search manually.
  • Page 52 Discovering Available Nodes Type a valid LDAP search string in the Search Root: field or use the LDAP String Builder to create a LDAP search string. To use the LDAP String Builder: Click LDAP String Builder. The Active Directory Browser window opens. Figure 3.38 Active Directory Browser b.

  • Page 53: Manually Performing A Reverse Dns Lookup

    Agent Management Center v6.4 - User Guide Click Search. The LDAP directory will be searched for valid devices. Following the scan, you can view the discovered devices by opening the Install Agents page and expanding the LDAP tree. Manually Performing a Reverse DNS Lookup Whether or not your Agent Management Center is installed on a computer within a domain, you can perform a reverse DNS lookup to search your entire network based upon an IP Address range.

  • Page 54: Manually Performing A Domain Scan

    Discovering Available Nodes Following the scan, you can view the discovered devices by opening the Install Agents page and expanding the IP Network tree. Manually Performing a Domain Scan If your Agent Management Center is installed on a computer within a domain, you can perform a domain scan to search for other devices within the domain.
  • Page 55 Agent Management Center v6.4 - User Guide To populate the Discovered Domain List and search one or multiple domains: Click Find All Domains. The discovered domains populate the Discovered Domain List. b. Select one or multiple domains. Click Search a Domain. The selected domains will be searched for valid devices.
  • Page 56 Discovering Available Nodes - 50 -...

  • Page 57: Chapter 4: Installing Zenworks Patch Management Agents

    • Microsoft Windows Server 2003 R2, Enterprise x64 Edition • Microsoft Windows Server 2003 R2, Datacenter x64 Edition Note: The Agent Management Center does not support installing the Novell ZENworks Patch Management Agent on Microsoft Windows Vista. - 51 -...

  • Page 58: Determining Device Status

    Installing ZENworks Patch Management Agents Determining Device Status Following the device discovery, the discovered devices will be available from the Install Agents section. Prior to installing agents using the Agent Management Center, an understanding of how the AMC determines if the ZENworks Patch Management Agent can be installed on a device is required.

  • Page 59: Defining The Device Status

    Agent Management Center v6.4 - User Guide Defining the Device Status Depending upon the results of the installation tests, each device will display one of the following icons: Table 4.1 Device Status Icons Icon Description The installation tests have not been run on this device. The installation tests have ran and were successful.
  • Page 60 Installing ZENworks Patch Management Agents Sending a Wake on LAN Signal Select Install Agents from the Install section of the left navigation bar. The Install Agents page opens. Figure 4.2 Send Wake on LAN signal Right-click on an unresponsive device. The Right Mouse Menu displays.

  • Page 61: Using The Agent Installation Wizard

    Agent Management Center v6.4 - User Guide Using the Agent Installation Wizard Following the device discovery (either via the Discovery Wizard or manually), you can use the Agent Installation Wizard to install ZENworks Patch Management Agents on the devices within your network.
  • Page 62 Installing ZENworks Patch Management Agents Click Next. The Display Computers or Discovery Type page opens. Figure 4.4 Display Computers or Discovery Type Select Display all detected computers. If you would rather filter by network type, select Filter detected computers by network type, and select the specific network type.
  • Page 63 Agent Management Center v6.4 - User Guide Select one or multiple devices on which to install the ZENworks Patch Management Agent. To Add individually selected computers click the right arrow ( > ) button. To Add All computers click the double right arrow ( >> ) button. To Remove a selected computer click the left arrow ( <...
  • Page 64 Installing ZENworks Patch Management Agents Click Next. The Agent Installation Credentials page opens. Figure 4.7 Agent Installation Credentials If credentials other than those used during the discovery are required for agent installation, clear the Use discovered computers’ default credentials option and select the appropriate credentials from the Credential list.

  • Page 65: Manually Installing Agents

    Agent Management Center v6.4 - User Guide You may cancel the installation on an per device basis, using the Cancel button shown in grid, or cancel all installations using the Cancel button at the bottom of the page. The installation results can be exported to a comma separated (csv) file using Export. Note: It is not necessary to wait for all of the tasks to show as completed prior to exiting the wizard.
  • Page 66 Installing ZENworks Patch Management Agents Manually Installing Agents Select Install Agents from the Install section of the left navigation bar. The Install Agents page opens. Figure 4.9 Install Agents Select one or multiple devices on which to install the ZENworks Patch Management Agent, adding them to the from the Selected Devices list.

  • Page 67: Manually Uninstalling Agents

    Agent Management Center v6.4 - User Guide Manually Uninstalling Agents In addition to installing agents, the Agent Management Center also supports uninstalling agents on the devices found within your network. Uninstalling an ZENworks Patch Management Agent Select Uninstall Agents from the Install section of the left navigation bar. The Uninstall Agents page opens.

  • Page 68: Working With Offline Agents

    Installing ZENworks Patch Management Agents Working With Offline Agents Viewing Offline agents is one of the functions you can perform using the AMC. Viewing Offline Agents Select Offline Agents from the Manage section of the left navigation bar. The Offline Agents page opens. Figure 4.11 Offline Agents Define the Days Offline value.

  • Page 69: Viewing The Amc Activity Logs

    Agent Management Center v6.4 - User Guide b. Click Delete Offline Agents to remove the remaining devices from your Patch Management Server and release the licenses used by those agents. Viewing the AMC Activity Logs The AMC Activity Log page, allows you to view activity within a custom date range. Viewing the Activity Log Select Activity Log from the Status / Logs section of the left navigation bar.
  • Page 70 Installing ZENworks Patch Management Agents - 64 -...

  • Page 71: Appendix A: Index

    Agent Management Center v6.4 - User Guide Index discover devices manually ......45–49 agent installation wizard ....55 using wizard...... 19–44 Agent Management Center discovery and installation wizard19–44 install........2 discovery wizard upgrade ........2 import from file ...... 39 agents install........
  • Page 72 Novell, Inc. 1800 South Novell Place Provo, UT 84606 www.novell.com phone: 800.858.4000 © PatchLink Corporation 1997 - 2007. ALL RIGHTS RESERVED. U.S. Patent No. 6,990,660. 02_013N Agent Management Center v6.4 User Guide...

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