Appendix B - Service And Support; Spectraguard Technical Support - Spectra Logic T-Series Spectra T50e User Manual

S G
PECTRA UARD
If You Have a Problem With Your Library
This appendix discusses the following aspects of technical support for the
Spectra T50e library
Task

SpectraGuard Technical Support

RMA Returns
Repair Policy: Warranty
T
ECHNICAL
SpectraGuard ™ Technical Support provides comprehensive on-site
maintenance by Spectra Logic's worldwide support team. Years in the
industry have provided the technical support team with extensive
experience in diagnosing and correcting problems with libraries, tape
drives, operating systems, networks, and backup software packages.
Spectra Logic offers a worldwide on-site service and maintenance
structure, refined over many years to provide timely, professional service.
Advanced service options can be selected, however, that allow a data
center to host its own spare components and use data center staff for
simple repairs. Many data centers choose to provide some maintenance
and repair services on-site to save money and time.
Before taking any action with SpectraGuard Technical Support, attempt to
resolve the problem yourself using the following steps:
1. Review the System Messages, if possible (see
on page 186), and take any action described in the message(s).
2. Review and follow any troubleshooting procedures applicable to your
problem (see Chapter 10– Library Troubleshooting
Tape Drive Troubleshooting).
Appendix B
Service and Support
S
UPPORT
221
Described on...
page 221 below
page 223
page 224
Check Screen Messages
and Chapter 11–