Appendix C - Service And Support; Spectraguard Technical Support - Spectra Logic T-Series Spectra T200 User Manual

This chapter discusses the following aspects of technical support for the
Spectra T200, T380, and T680 libraries:
S G
PECTRA UARD
SpectraGuard
maintenance by Spectra Logic's worldwide support team. Years in the
industry have provided the technical support team with extensive
experience in diagnosing and correcting problems with libraries, drives,
operating systems, networks, and backup software packages.
Spectra Logic offers a worldwide on-site service and maintenance
structure, refined over many years to provide timely, professional service.
Advanced service options can be selected, however, that allow a data
center to host its own spare components and use data center staff for
simple repairs. Many data centers choose to provide some maintenance
and repair services on-site to save money and time.
SpectraGuard Technical
If You Have a Problem With Your Library on page 338
RMA Returns on page 339
Repair Policy: Warranty on page 341
T S
ECHNICAL
™ Technical Support provides comprehensive on-site
Appendix C
Service and Support
Support, below
UPPORT
337