Avaya G700 Maintenance Manual page 83

5 G700 Component Maintenance:
Table 37. IP Phone Problems and Solutions Continued
Problem/Symptom
Characters do not appear on the
Display screen
Display shows an error/informational
message
No dial tone
Echo, noise or static when using a
headset; handset operation works
properly
Maintenance for S8300/S8700 and G700
555-234-101 — Issue 2 — October 2002
Suggested Solution
See "Phone does not activate after connecting it
the first time" above.
Check the power source to be sure your
telephone is receiving power.
Check all lines into the phone to be sure it is
properly connected.
Perform the Test procedure: with the telephone
idle, press and hold the Trnsfr button; the
line/feature indicators should light and the display
should show all shaded blocks. Release the
Trnsfr button to end the test.
If the above suggested solutions do not resolve
the problem, reset or power cycle the phone.
Most messages involve server/phone interaction.
If you cannot resolve the problem based on the
message received, contact your Telephone
System Administrator for resolution.
Make sure both the handset and line cords into
the phone are securely connected. Note that
there may be a slight operational delay if you
unplug and reconnect the phone.
If you have a 4612 or 4624 IP Telephone, check
to be sure the phone is powered (press Menu,
then Exit); if nothing appears on the display,
check your power source.
If you have a 4612 or 4624 IP Telephone, check
to be sure your phone is communicating with the
switch; press Menu, then any of the softkey
features (e.g., Timer). If the selected feature
activates, the switch/IP phone connection is
working.
Reset or power cycle the phone.
See your Telephone System Administrator if the
above steps do not produce the desired result.
Check the status of the VoIP board.
Check the headset connection.
If the connection is secure, verify that you are
using an approved headset, base unit and/or
adapter, as described in the list of approved
Avaya Communication compatible Headsets.
IP Telephones
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