Avaya G700 Maintenance Manual page 170

6 Avaya MultiVantage Software-Controlled Maintenance:
Table 36. Descriptions and Recommendations for Error Types 3842-3942 Continued
Error Description
Code
3878 The far-end switch has
indicated that the
network is not functioning
correctly and that the
condition may last a
relatively long period of
time (for example,
immediately re-
attempting the call may
not be successful).
3890 A request to use a
network service (e.g.,
SDN ) has been denied.
Administration
somewhere on the
network has indicated
that the requested
service has not been
subscribed to or
purchased for this trunk.
3892 Protocol detail; may offer
a clue if customer is
having ISDN calls denied
with an unexpected
intercept tone.
3894 Protocol detail; may offer
a clue if customer is
having ISDN calls denied
with an unexpected
intercept tone.
170
ISDN-SGR (ISDN-PRI Signaling Group)
Recommendation
From the Media Module and port number (in the
Aux Data field, determine the trunk group against
which the error was reported.
Consult with the network provider to determine the
nature and expected duration of the out of service
condition.
Consider modifying all routing patterns containing
this trunk group, to route calls around the network
which is out of service.
This could be a local administration problem only, or
a mismatch between the local administration and
that of the network provider.
From the Media Module and port number (in the
Aux Data field), determine the trunk group against
which the error was reported.
Display the trunk group form: If the trunk group is
Call-by-Call (Service Type is "cbc"), check all
routing pattern forms containing this trunk group to
see if the Service/Feature fields contain the correct
network services purchased for this trunk. If the
trunk group is not Call-by-Call, check that the
Service Type field contains the single network
service purchased for this trunk.
If local administration appears correct, consult with
the customer and/or the network provider to
determine the services that the customer has
subscribed to for this trunk group.
If customer is complaining of unexpected intercept
tones when accessing ISDN trunks or PRI
endpoints and no other cause can be found,
escalate the problem and provide the next tier with
this Error Log information.
First, eliminate any transitory state mismatch
problems by issuing the test port GGGVSpp
command for the trunk port shown in the aux data
field. Test #256 (Service State Audit) is the
important test in the sequence. If this passes
satisfactorily, yet the customer continues to
complain of unexpected intercept tones when
accessing ISDN trunks or PRI endpoints and no
other cause can be found, escalate the problem
and provide the next tier with this Error Log
information.
Maintenance for S8300/S8700 and G700
555-234-101 — Issue 2 — October 2002
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