Avaya G700 Maintenance Manual page 46

3 G700 Traps and Alarms:
Table 5. G700 Alarms (SNMP Traps) to the Primary Media Server
Event Trap Alarm
ID # Level
17 90 MAJ
18 92 MAJ
19 94 MAJ
46
Description / Recommendation
cmgMemoryFault — The Media Gateway Processor has detected a
low processor memory condition. If an attempt by a software module to
allocate memory fails, or if available memory falls below four million
bytes, this trap is generated. If available memory later rises above five
million bytes, this trap is cleared. If available memory falls below a half
a million bytes, the Media Gateway Processor is automatically reset.
1. Check the Media Gateway Processor and insure that it has the
latest version of firmware installed. If it does not, install the latest
version of firmware and continue to monitor.
2. If this trap occurs infrequently and is automatically cleared, the trap
may be due to an unusual transient condition. Monitor future traps.
3. If this trap occurs frequently and is automatically cleared, it is likely
that the Media Gateway Processor software has the wrong limits
set for its memory monitoring. These limits are hard coded in the
software. Escalate.
4. If this trap occurs and does not clear, the Media Gateway may be
functionally impaired. Do not reset the Media Gateway. Escalate
and have Tier 3 personnel capture the trap information and the
event logs for analysis.
5. If this trap occurs and the Media Gateway Processor automatically
resets, then a severe processor memory shortage occured.
Escalate and have Tier 3 personnel capture the trap information
and the event logs for analysis.
cmgDhcpRequestFault — The Media Gateway cannot contact its
DHCP server, or the DHCP server did not respond to a request.
1. Either correct the DHCP problem, or correct the Media Module's
configuration file.
cmgFirmwareDownloadFault — An attempt to download a software
module has failed.
1. Check the event log to find the specific error.
2. Troubleshoot the specific error according to the information found.
For example, if the string "File not found" appears in the log, then
verify that the image file:
a. Exists
b. Has the correct name
c. Resides in the correct directory
Continued on next page
Maintenance for S8300/S8700 and G700
555-234-101 — Issue 2 — October 2002
G700 Traps