Avaya G700 Maintenance Manual page 50

3 G700 Traps and Alarms:
Table 5. G700 Alarms (SNMP Traps) to the Primary Media Server
Event Trap Alarm
ID # Level
30 116 WRN
32 118 MIN
50
Description / Recommendation
cmgModuleAutoReset — A Media Module in the Media Gateway
automatically reset (rebooted). A Media Module automatically resets
when it fails a sanity test performed by the Media Gateway Processor.
It may also automatically reset in response to a maintenance test
running on the call controller. (A reset performed at the request of a
SAT or CLI command entered by craft or Tier technical support
generates a different trap indicating a manual reset.).
1. Check to see if a maintenance test that is supposed to reset the
Media Module was run.
2. Check the Media Module and insure that it has the latest version of
firmware installed. If it does not, install the latest version of
firmware and continue to monitor.
3. If this trap occurs infrequently, the trap may be due to an unusual
transient condition. Monitor future traps.
4. If this trap occurs and the Media Module does not return to service,
or if this trap occurs frequently, attempt to reset the failing module
from the SAT or CLI and see if this returns it to stable service.
5. If manually resetting the Media Module does not return it to service,
and if a spare Media Module of the same time is available, replace
the failing Media Module with the spare and see if the spare Media
Module goes into service. If so, follow procedures for dealing with
the original, bad, Media Module.
6. If the spare Media Module fails to go into service, it is of course
possible that the spare Media Module is bad as well. But that aside,
try manually resetting the Media Gateway Processor at a time
convenient to the customer and see if this restores service. If so,
the both the original and the spare Media Modules can probably be
considered okay, and the problem is probably with the Media
Gateway Processor itself. Escalate and have Tier 3 personnel
capture the trap information and the event logs for analysis.
cmgModulePostFault — A Media Module failed its power-on start-up
test.
1. Reset or replace the Media Module.
Continued on next page
Maintenance for S8300/S8700 and G700
555-234-101 — Issue 2 — October 2002
G700 Traps