Avaya G700 Maintenance Manual page 49

3 G700 Traps and Alarms:
Table 5. G700 Alarms (SNMP Traps) to the Primary Media Server
Event Trap
ID #
29 114 WRN
Maintenance for S8300/S8700 and G700
555-234-101 — Issue 2 — October 2002
Alarm Description / Recommendation
Level
cmgMgAutoReset — The Media Gateway Processor automatically
reset (rebooted). The processor automatically resets when a critical
error occurs from which it cannot recover. The error may be software or
hardware related. It may also automatically reset in response to a
maintenance test running on the call controller. (A reset performed at
the request of a SAT or CLI command entered by craft or Tier technical
support generates a different trap indicating a manual reset.) Finally, it
may automatically reset when it reregisters with a call controller after
being out of touch for too long. This trap is is generated as the Media
Gateway Processor comes back up after resetting. If the Media
Gateway Processor resets and fails to come back up, this trap will not
be generated.
1. Check to see if a maintenance test that is supposed to reset the
processor was run.
2. Check that the reset was not due to the link with the call controlling
going down. If the reset is due to a link failure with the call
controller, follow call controller link failure troubleshooting
procedures.
3. Check the Media Gateway Processor and insure that it has the
latest version of firmware installed. If it does not, install the latest
version of firmware and continue to monitor.
4. If this trap occurs infrequently, the trap may be due to an unusual
transient condition. Monitor future traps.
5. If this trap occurs and the Media Gateway Processor is frequently
resetting, manually reset the media gateway. Escalate and have
Tier 3 personnel capture the trap information and the event logs for
analysis.
6. If this trap occurs frequenty and the Media Gateway Processor is
not resetting, the Media Gateway may be functionally impaired, and
is not capable of resetting itself to restore service. If service is
impaired, reset the Media Gateway manually. Escalate and have
Tier 3 personnel capture the trap information and the event logs for
analysis.
G700 Traps
Continued on next page
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