Avaya G700 Maintenance Manual page 123

6 Avaya MultiVantage Software-Controlled Maintenance:
Notes:
• (a) These are in-line errors that have no specific test associated with them. Refer to the following
table for an explanation and appropriate action.
• (b) This is a software audit error that does not indicate any hardware malfunction. Run Short Test
Sequence and investigate associated errors.
• (c) This error type indicates that the Media Module has been removed or has been insane for at
least 11-minutes. To clear the error, reinsert or replace the Media Module.
• (d) Aux data 57345 - Single polarity ringing current
Aux data 57376 - No loop current on incoming call
Aux data 57408 - No tip ground detected on outgoing call
Aux data 57424 - No loop current on outgoing call
Aux data 57484 - No dial tone on outgoing call
These errors cause the Dial Tone Test (#0) to run and are only considered a problem if the Dial
Tone Test fails (in which case Error Type 1537 will also show up). In this case, the trunk may be
put in Ready-For-Service state (shown as disconnected by status command), which allows only
incoming calls. Run the Dial Tone Test (#0) and follow its outlined procedures.
If error count associated with this error type is very high (i.e., 225) and if Alarm Status on the
Hardware Error Report is n (not alarmed), then the existence of this error type indicates that,
despite the fact that many in-line error messages have been received, all Call Seizure Tests have
passed. Problems at the CO may cause this condition rather than problems with the PBX.
• (e) If test fails after two repetitions, replace Media Module.
Check for the use of MFT/Range extenders. If there are extenders present, and there are no other
complaints or maintenance errors against this trunk, then there is a good chance that Test #3 failed
due to excessive loop current and may be ignored.
Table 63. CO Trunk Errors with No Tests
Error
Type
1
Maintenance for S8300/S8700 and G700
555-234-101 — Issue 2 — October 2002
Aux Error Description and Repair Action
Data
57347 Port error. Ringing without ground. This error is detected on an
incoming call on a ground-start CO trunk. The CO trunk Media
Module has not detected a Tip ground before ringing current is
detected. This may indicate that the ground detector is not
working. However, the call will be accepted. Busyout the affected
port, and run a long test. Observe the test results. If any tests fail,
refer to the description of the tests and the associated error codes.
Release the port. If users continue to report troubles, check for
other errors and make test calls to determine whether the problem
should be referred to the CO .
CO-TRK (Analog CO Trunk)
123
1 of 3