Avaya GuestWorks, Definity Enterpris Manuals

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Avaya GuestWorks, Definity Enterpris Operations

Avaya GuestWorks, Definity Enterpris Operations (102 pages)

Enterprise Communications Server

Brand: Avaya | Category: Server | Size: 0.69 MB

Table of Contents

Table of Contents
3
Contents

5
- About this Document
  5
  - Reasons for Reissue
    5
  - Purpose
    5
  - Organization
    6
  - Conventions
    6
  - Related Documents
    8
- Hospitality Services Overview
  9
  - Telephone Support
    9
  - Guest Services
    9
  - PMS Integration
    10
  - Messaging Services
    11
  - Flexibility
    11
  - Guestworks and DEFINITY ECS Release
    13
- Guest Operations
  13
  - Automatic Wakeup
    13
  - Do Not Disturb
    17
  - Emergency Access to the Attendant
    18
  - Retrieving Messages
    19
  - Dial by Name
    24
- Front Desk Operations
  25
  - Attendant Backup
    26
  - Check-In/Check-Out
    27
  - Automatic Wakeup
    34
  - Controlled Restrictions
    48
  - Do Not Disturb
    55
  - Message Waiting Notification
    60
  - PMS Alarms
    61
  - Call Accounting Alarms
    61
  - Crisis Alert
    61
  - Maid Status, Housekeeping Status, and Room Occupancy
    62
  - Recorded Announcements
    63
- Voice Messaging Operations
  67
- Call Accounting Operations
  73
- Housekeeping Staff Operations
  79
  - Status Codes
    80
- Reports
  83
  - Administration Reports
    83
  - Printer Reports
    87
- Guest Operations Artwork
  91
  - Guest Operations Artwork
    92
Index

99
- Hospitality Operations 555-231-742 November
  102

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