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To request a new controller:
Contact Technical Support to request a new controller.
Include these details with your request:
•
•
The first (ETH1) and second (ETH2) Ethernet MAC addresses, located on the label on the face of the
network interface card (NIC) near the ETH1 port
•
•
serial number of the PDU, 11-characters (4 letters followed by 7 digits)
•
•
The full model number of the PDU, located on the label on the side of the PDU at the end power
input end
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To replace a controller:
1) PDU is NOT required to be powered off.
2) Detach all cables from the defective controller. This includes Ethernet cables, external sensor cables,
USB cables, etc.
3) Remove the single screw that secures the controller to the PDU enclosure. Save the screw for
installing the new controller.
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