Configuring Autosupport; Before You Begin; Configure Mail Recipients - Spectra Logic T-Series Spectra T200 User Manual

C
ONFIGURING
If you have any questions about configuring AutoSupport, contact
SpectraGuard Technical Support (see

Before You Begin

Before you configure AutoSupport, Spectra Logic recommends connecting
the library to an email gateway. You will need the following:

Configure Mail Recipients

If not already completed, configure the mail recipients who should receive
AutoSupport information (see
minimum, configure SpectraGuard Technical Support
(autosupport@spectralogic.com) as a mail recipient if you want to send
AutoSupport ticket requests to SpectraGuard Technical Support. If desired,
you can configure additional recipients as well.
December 2008
The following drive problems can generate a drive failure event: failure
of the drive software or hardware, loss communication between the
library and the drive, or removal of a drive from the library without
using the BlueScale Drive Remove or Drive Replace operation.
AutoSupport ticket requests are not generated if the drive is removed
following a Drive Remove or a Drive Replace operation.
Library Controller Fails to Initialize – An AutoSupport ticket request
is generated if the library controller (LC) fails to properly initialize.
A S
UTO UPPORT
Note: To simplify entering the information required to configure and
use AutoSupport, use the RLC or a keyboard attached to the
LCM.
Connect a10BaseT/100BaseT Ethernet cable to the Ethernet connector
on the LCM (see Library Control Module (LCM) on page
Obtain the library's IP address, subnet, and gateway address (see
Configuring Network Settings on page
Obtain the AutoSupport Customer/Contract Number for the library.
The autosupport@spectralogic.com mail recipient is only used to
Note:
open support tickets. It cannot be selected to receive auto-
generated messages.
Note: AutoSupport can be used without email access by saving the
information generated by AutoSupport to a USB key and then
manually sending the stored information to SpectraGuard
Technical Support.
Contacting Spectra Logic on page
184).
Configuring Mail Users on page
T200, T380, and T680 Libraries

Configuring AutoSupport

5).
35).
185). At a
225