Plymouth Valiant V-100 1965 Service – Technical Manual page 4

INTRODUCTION AND GENERAL SPECIFICATIONS 3
DEALER-FACTORY CONTACT
The following outline of the proper procedure to use in obtaining assistance or advice on any mat-
ter
applying to Service will insure your inquiries receiving prompt attention and handling. Make cer-
tain those members of your organization who might have the occasion to contact either your Regional
Office or the factory, are thoroughly familiar with this procedure.
All matters pertaining in any way to Warranty Service Claims, or of a technical nature, should be
handled by you direct with your Regional Service Office. When in doubt as to the proper procedure to
follow in the handling of a claim or complaint, prompt results can be obtained through a letter, telegram
or phone call to your Regional Service Office-making certain to include all necessary information.
If the aid of a Service Representative is necessary, the Regional Office will arrange for his con-
tact as promptly as circumstances permit.
Letters or telegrams to the Regional Service Office, should be confined to one subject only and should
include the following information:
Car Serial Number
Date of Sale
Owner's Name
Mileage
Complete description of difficulty, corrective action taken, your recommendations as to what should
be done and the reason for so doing.
Include Paint and Trim Code Numbers where finish, upholstery, body or sheet metal is involved, and
estimate of net cost of repairs.
CHRYSLER-PLYMOUTH DIVISION
With the exception of orders for parts or parts literature, all requests for Imperial, Chrysler, Plym-
outh or Valiant Service literature such as Service Bulletins, Service Manuals, Owner Manuals,
Time Schedules, W.S.C.3 or other Chrysler-Plymouth Division Service literature, should be ad-
dressed to:
(Letters) (Telegrams)
Chrysler Corporation Chrysler-Plymouth Division
Chrysler-Plymouth Division Attention
Service Department
P. 0. Box 1658
wux
Detroit, Michigan 48231 Detroit, Michigan
(Name
of
person to whom sent)
Phone 822-4700 (Area Code 313)
NOTE: Please make certain to include the Code
WUX
on all telegrams to the Chrysler-Plymouth Divi-
sion
as
this insures delivery direct to our Teleprint Room thus eliminating delay.
MASTER TECHNICIANS SERVICE CONFERENCE
All correspondence concerning enrollment in the M.T.S.C. Program, issuance of awards, orders for
additional material, the return of reports, or any other matters relating to this program, should be ad-
dressed
to:
Master Technician Service Conference
Chrysler Corporation Training Center
P.O. Box 2119
Detroit, Michigan 48231
(Phone 539-3000-Area Code 313)