Archiving The Database - Nortel Contact Center Multimedia Installation And Maintenance Manual

October 2007

Archiving the database

The data from the Multimedia database is archived to tab-delimited text files that
can be viewed in third-party applications such as Microsoft Excel.
If the archiving is done infrequently, the archive files can be large, so an archive
schedule must reflect your contact center volume.
You can archive contacts associated with the following elements:
outbound campaigns
e-mail rules
skillsets
For example, if you know there is no more action expected for a particular
skillset, you can archive the contacts associated with that skillset.
When you archive data, you can also choose to archive the customer data with
the contact data. When an archive is performed, the data is stored in a flat file
and then deleted from the database. The only way to retrieve this data is to
perform a restore of the archive. The following information is are archived:
contact details (and associated answer and custom fields)
action details (and associated custom fields)
attachment files
customer details (if requested, including all phone number, e-mail address
and customer field records that are attached to the customer)
If you choose to archive the customer data as well, records associated with
the customer data are not deleted if other contacts associated with the
customer exist in the database after the archive is complete. The records
appear in the archived file.
campaign details and associated script questions, disposition codes and
custom fields (for outbound campaigns)
Installation and Maintenance Guide
Archiving and restoring data
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