Configuring Web communications settings
Configure outgoing mailbox settings
If you are including the functionality to send the Web communications text chat
log to the customer, you must configure the outgoing e-mail mailbox settings to
identify who is responding to the customer e-mail message. For outgoing e-mail,
you can also change the encoding of the message.
You configure the outgoing mailbox settings for each skillset.
Note: E-mail messages must be relayed through the e-mail server, not forwarded
to another party if the Multimedia server is managing e-mail messages on behalf
of an external source. Sending e-mail messages through the e-mail server
preserves the original To address, which is used for e-mail rule administration
and outgoing e-mail addresses.
Configuring the outgoing mailbox for sending text chat logs
1
In the Multimedia Administrator application, expand Contact Center
Multimedia.
2
Expand E-mail Administration.
1150
Contact Center Multimedia/Outbound
Standard 7.16