Nortel Contact Center Multimedia Installation And Maintenance Manual page 1461

October 2007
Running the ChangeSOAPSrv utility
After you change the server name, SOAP processes do not function properly
(because they still recognize the old server name), and you cannot work with the
components that require SOAP functionality, such as Configuration.
If you have SU04 or later, proceed to "Resetting the IUSR_SWC account to
reflect the new server name" on page 1461.
1 Launch the Configuration component on the co-resident server.
2 When you receive a pop-up message indicating that you must run the
ChangeSOAPSrv utility
Tip: If you close the message, you can make it reappear by launching the
same Contact Center Manager Administration component again.
3 On the Contact Center Manager Administration server, open a command
prompt and navigate to the directory C:\Program Files\Nortel
Networks\WClient\Apps\Supportutil, where C is the drive on which
Contact Center Manager Administration is installed.
4 At the prompt, type the following text (which includes the path that appears
in the pop-up message):
ChangeSOAPSrv C:\Program Files\Nortel
Networks\WClient\Apps\Common\SOAP;<server name>
where <server name> is the name of the server, or the fully qualified
domain name, if this is what you use as the Contact Center Manager
Administration default URL (for example, <computername>.<domain
name>.com).
5 Press Enter.
Result: A window appears, showing the updated SOAP files.
6 Try launching and working with the same Contact Center Manager
Administration component again (for example, Configuration).
Result: The component opens with no error messages.
Resetting the IUSR_SWC account to reflect the new server name
1 On the co-resident server, click Start > Programs > Administrative Tools
> Internet Information Services (IIS) Manager.
Result: The Internet Information Services (IIS) Manager window appears.
Installation and Maintenance Guide
Change the names or IP addresses of servers
,
note the path that appears in the message.
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