Page 1 Call Center Management Information System CCMIS Release CC MIS Maintenance & Admin Preliminary 297-2671-545.05.05 Maintenance Interface User’s Guide...
Page 2 The information contained in this document is the property of Nortel Networks (formerly Northern Telecom, Inc.). Except as specifically authorized in writing by Nortel Networks, the holder of this document shall keep the information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to third parties and use same for evaluation, operation, and maintenance purposes only.
Page 3: Publication History
Publication History January 2002 Preliminary version for Testing Group and VO Sites Release 5.2. CC MIS Maintenance Guide...
Page 4 CC MIS CC MIS Publication History Release 5.2 297-2671-545...
Page 5: Table Of Contents
Features Added in Release 5.2 ................1-6 SNMP feature ......................1-7 Operating System Configuration command ............1-7 Required Database Information ................1-8 Modes of Operation ....................1-8 Introduction to Release 5 ..................2-1 Installing CC MIS Release 5 ..............2-1 Installing Release 5 ....................2-2 Configurable Intervals ..................2-9 CC MIS Maintenance Guide...
Page 6 The role of the input/output line ................ 3-2 PF keys and commands ..................3-2 Menu map ....................... 3-3 Effect of the CC MIS operating state on the menu system ........ 3-3 Setting up a new CC MIS system (overview) ............3-4 Logging in ....................... 3-5 Constraints ......................
Page 7 Constraints ......................5-7 Guidelines ......................5-8 Restoring customer data from tape ..............5-9 Constraints ......................5-9 Introduction ......................6-1 Configuring the CC MIS system ............6-1 Accessing the Configuration main menu ............. 6-2 Guidelines ......................6-2 System Configuration .................... 6-3 Guidelines ......................6-4 Field descriptions ....................
Page 8 Partition Startup/Shutdown ................. 7-37 Guidelines ......................7-38 Configuring a PC to receive data export files ............. 7-39 Introduction to Networked CC MIS ..............8-1 Networked CC MIS ................8-1 Overview of a Network ..................8-2 Views in the Network .................... 8-2 Steps for Establishing a Network .................
Page 9 Enabling an X.25 link ..................9-38 Cancel X.25 link check ..................9-39 Initializing an X.25 link ..................9-39 Physical Network Login ..................9-40 Introduction ......................10-1 Configuration Updates ................10-1 Introduction ......................11-1 CC MIS software upgrades ...............11-1 CC MIS Maintenance Guide...
Page 10 Contents Release 5.2 Software upgrades ..................... 11-2 Load new software version ................... 11-2 ..........................11-5 Installing a New Keycode on CC MIS 5.0 System ..........11-6 Introduction ......................12-1 SNMP transfer ..................12-1 Guidelines ......................12-2 Changing OS configuration .................. 13-1 Operating System Config ..............13-1...
Page 11 Storage parameters report ..................E-15 Interval Configuration Report ................E-16 Simulator configuration report ................E-17 SNMP configuration report ..................E-18 Physical network configuration report ..............E-19 Virtual network configuration report ..............E-20 Master privilege Override report .................E-21 Master privilege definition report ................E-22 CC MIS Maintenance Guide...
Page 12 CC MIS CC MIS Contents Release 5.2 viii 297-2671-545...
Page 13 Figures Figure 3.1 Maintenance and Administration menus 3-3 Figure 3.2 Maintenance main menu (CC MIS operating) 3-5 Figure 3.3 Maintenance and Administration menu 3-12 Figure 3.4 Configuration menu 3-12 Figure 3.5 System upgrade utility menu 3-13 Figure 3.6 Backup and restore menu 3-13 Figure 3.7...
Page 14 Add Partition to Network screen 8-20 Figure 8.14 Delete Partition from Network screen 8-21 Figure 8.15 Delete Partition from Network confirmation screen 8-21 Figure 8.16 Partition options screen 8-22 Figure 9.1 Diagnostics menu (when software is running) 9-1 CC MIS Maintenance Guide...
Page 15 Figure 9.20 Search options pop-up 9-32 Figure 9.21 TCP / IP Switch Link Diagnostics 9-36 Figure 9.22 CC MIS X.25 Diagnostics screen (with Commands menu) 9-37 Figure 9.23 Physical Network Login screen 9-40 Figure 0.1 Run State Utilities menu 10-1 Figure 0.2...
Page 16 CC MIS CC MIS Figures Release 5.2 Figure E.4 Switch link configuration report E-5 Figure E.5 Partition configuration report E-6 Figure E.6 Disk allocation report E-7 Figure E.7 Connection parameters report E-8 Figure E.8 Partition options report E-9 Figure E.9 Terminal server report E-10 Figure E.10...
Page 17 Typographical conventions intr-2 Table 2: Conventions used in procedures intr-3 Table 2-1: Data storage parameters 2-3 Table 3-1: Functions requiring CC MIS to be shut down 3-4 Table 5-1: Backup screen commands 5-7 Table 6-1: System configuration field descriptions 6-4 Table 6-2:...
Page 18 CC MIS CC MIS Tables Release 5.2 Table 8-6: Add Partition commands menu 8-14 Table 8-7: Partition configuration options 8-18 Table 8-8: Virtual Network Configuration field descriptions 8-19 Table 8-9: Virtual Network Configuration function keys 8-20 Table 8-10: Partition options screen fields 8-23...
Page 19 Steps Step 2-1: Installing Release 5 on a new system 2-10 Step 2-2: Preparing PCs to display CC MIS 2-12 Step 3-1: Logging into maint 3-6 Step 3-2: Accessing on-line help in maintenance menus 3-7 Step 3-3: Accessing on-line help in user interface screens 3-8...
Page 20 Step 9-25: Physical network login screen 9-40 Step 10-1: Accessing the configuration update screen 10-2 Step 10-2: Running a configuration update 10-3 Step 11-1: Load new CC MIS software version 11-3 Step 12-1: Accessing SNMP transfer screen 12-2 CC MIS Maintenance Guide...
Page 21 CC MIS CC MIS Steps Release 5.2 Procedure C-1: Installing the SVR4 OS C-1 Procedure C-2: Installing the AIX OS C-6 CC MIS Maintenance Guide xvii...
Page 22 CC MIS CC MIS Steps Release 5.2 xviii 297-2671-545...
Page 23: About This Guide
This document is an operations guideline for the systems maintenance engineer of a Call Center Management Information System (CC MIS) linked to an MSL-100 (Meridian 1 Options 111-211), DMS-500, or a DMS-100 supporting the 32 or 35 protocol version and ACD-MIS Interface Specification, Version 6 and 9.
Page 24 CC MIS Release 5.2 Meridian SL-100 ACD Management Information Interface (NTP 555-4101-103) Meridian SL-100 ACD Feature Operation and Testing (NTP 555-4101-300) Meridian SL-100 ACD MMI and Feature Implementation (NTP 555-4101-310) Meridian SL-100 Network ACD General Description (NTP 555-8101-100) For more information on ACD, refer to the following Northern...
Page 25 <Return> after you press the key. Notice Words in italics represent a system re- sponse to the actions in the procedure. Did you Words in bold represent the text of a specific message on a screen. CC MIS Maintenance Guide intr-3...
Page 26: Acronyms
CC MIS Release 5.2 Acronyms This document uses the following acronyms: Acronym Meaning Automatic Call Distribution CC MIS Call Center MIS Digital Audio Tape Database Local Area Network Line-of-Business Message Arrival Rate Management Information Base Management Information System Message Service Rate...
Page 27: Terms
The host platform (computer) on which CC MIS is installed. virtual node A partition in a CC MIS virtual network. This is a local partition. virtual network A network comprised of local partitions that can be accessed by the NAP.
Page 28 CC MIS Release 5.2 intr-6 297-2671-545...
Page 29: Networked Cc Mis
When enabled, the Configuration menu in the Maintenance Interface contains com- mands for defining a CC MIS network. Refer to Section 8 in this guide for information on setting up CC MIS nodes for network access.
Page 30 The terminal is a personal computer running Windows 95 or Windows NT 4.0 defined as a supervisor terminal linked to a Host system (VME 8420, XR VME or the PowerPC [AIX]). CC MIS Online Help contains procedures to assist supervisors in using CC MIS.
Page 31: Features Added In Release 4
Maintenance Interface in Release 4.0 • Physical Node Status - The Physical Node Status in View System Monitor has been added to assist the user in diagnosing CC MIS networking problems. • System Identification - Maintenance menus now include the sys- tem name in the title, to ease identification of the system.
Page 32 NAP must be defined on a network node. The number of NAPs allowed is controlled by the value entered in the Maximum NAPs field (when setting the tape options). NAPs are used to access local partitions in a CC MIS network. • Virtual Network Configuration - The Virtual Network Configu- ration screen was added to define the nodes that comprise a vir- tual network associated with a NAP.
Page 33 • Added support for PVC (Permanent Virtual Circuit) X.25 connec- tions to the switch for increased link throughput. These changes allow CC MIS to connect to the switch by means of the new IOM- based high speed X.25 interface. (The following port parameters where added for X.25 links: Line Type, Clock, and Virtual Circuit...
Page 34: Features Added In Release 5.0
DHCP feature. • Two additional fields were added to the Storage Calculator (Agent Trace Data and Disk Space for Agent Trace) in the CC MIS Main- tenance Interface. • The Key Code feature was added to allow customer software to be upgraded remotely using a key code.
Page 35: Snmp Feature
SNMP feature The Simple Network Management Protocol (SNMP) feature was add- ed to CC MIS in Maintenance Release 3.2. This feature was added to allow certain CC MIS systems to automate the monitoring of both the CC MIS system and the ACD call center operation.
Page 36: Required Database Information
The CC MIS database needs information from the DMS-ACD tables to setup • the interface to the DMS-ACD • the pools and subpools of the ACD CC MIS must have the same definitions used by the DMS-ACD for • new and existing pools and subpools • X.25 links •...
Page 37 DMS-ACD, and only training data is col- lected and reported. When a partition is in training mode, CC MIS interacts with the sim- ulator to provide training data. The simulator uses call scenarios and configuration control typical to the ACD environment. During train-...
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Page 39: Introduction To Release 5
Introduction to Release 5 New OS for If you are upgrading from 1.x or 2.x to 3.x then to CC MIS Release 5, the installation of a new version of the operating system is required. upgrades Upgrades from 3.x or 4.x to 5.1 do not require this OS installation and from 1.x or 2.x...
Page 40: Installing Release 5
There are two types of CC MIS systems for Release 5: Networked and Stand-alone. If you are installing CC MIS Release 5 software for the first time, the order is: perform installation (procedures for upgrades from 3.x to 5.x and new installations of 5.2 are in this chapter), configure system (Chapter 6), and establish partitions (Chapter 7).
Page 41 Note: The installation tape defines the max- imum number of groups and positions supported at a particular installation based on purchased options.CC MIS does not al- low these maximums to be exceeded. Avg source ACD- Enter the average number of source supple-...
Page 42 CC MIS Release 5.2 Table 2-1: Data storage parameters Parameter Defines Avg agent events/ The expected number of agent events that agent/ day may occur per agent per day. An agent event is defined as a log in, log out, walk- away, or return from walkaway.
Page 43 If the 60 percent value is low based on expected call patterns, the inter- flow param- eter should be increased to cover this. CC MIS Maintenance Guide...
Page 44 CC MIS Release 5.2 Table 2-1: Data storage parameters Parameter Defines Position moves per The expected number of agent position reassignments that may occur in a day. This value is expressed as a percentage of the number of active positions.
Page 45 If a supervisor requests a period report re- quiring data that extends beyond the time daily data is stored, no data will be found for the report. Limits: 0-9999, inclusive. CC MIS Maintenance Guide...
Page 46 Limits: 1-7, inclusive. Operational hours The number of hours (out of 24) in which per day there will be some group active in the parti- tion pool being monitored by CC MIS. (Not used if Limits: 1-24, inclusive. Flexible Intervals are enabled)
Page 47: Configurable Intervals
(30 minutes) for intervals. Note: If you intend to use more frequent intervals (5, 10, or 15 min- utes), additional disk space will be required. For additional information concerning Interval Configuration, refer to Chapter 7 in this guide. CC MIS Maintenance Guide...
Page 48: Release 5.X
CC MIS Release 5.2 Installing Release 5 on New System Installing Use this procedure to install CC MIS Release 5.x on a new system on Release 5.x the VME. on a new It is highly recommended that the initial installation of CC MIS system Release 5 be performed by installation engineers.
Page 49: Upgrade 3.X To 5.X
(such as formula definitions, report definitions, and supervisor defini- tions). Preparing supervisor interface to CC MIS After the CC MIS host has Release 5.x installed, the supervisor PCs can be upgraded using the procedures in this section. This procedure prepares PCs to display the supervisor interface to CC MIS.
Page 50 10. Click on the Launch CC MIS field to start CC MIS. 11. The CC MIS Main window is displayed. To verify the CC MIS version, se- lect the Session/About CC MIS... option. Verify the version number in the dialog box, then click on the OK button to close the dialog.
Page 51: Introduction To Maintenance Interface
Introduction to maintenance interface The maintenance console allows you to access the maintenance func- tions of the CC MIS system. It also permits dial-up access to mainte- nance functions. This chapter contains the following information and procedures: •...
Page 52: Accessing Pop-Up Menus
CC MIS Release 5.2 Accessing pop-up menus The various screens have pop-up menus associated with them. The pop-up menus list options available to you. Access a pop-up menu by pressing its associated function key listed at the bottom of the menu.
Page 53: Menu Map
CC MIS shutdown. The confirmation gives you control over the state of CC MIS. Table 3-1 identifies the func- tions that require CC MIS to shut down and if the shut down is auto- matic. CC MIS Maintenance Guide...
Page 54: Setting Up A New Cc Mis System (Overview)
Configuration screen The Maintenance and Administration system takes into account the state of CC MIS, and alters its menus accordingly. For example, the File Transfer option on the Diagnostics menu is only available when logged in through the dial-up modem port.
Page 55: Logging In
Constraints When logging into Maintenance and Administration, you are logging into UNIX. This is not the same as a supervisor logging into CC MIS from a supervisor terminal. Unauthorized use of console Anyone can change your password through the Modify Password function of the main menu.
Page 56: Guidelines
Release 5.2 Password Expiration Prompt If the date and time on the CC MIS host is set back more than six or more months from the current date and time, and you log in as root or maint, the system prompts you to enter a new password.
Page 57: Accessing On-Line Help
UNIX pg command. (The pg command is transparent to the user). Type h to view a list of possible pg commands. Press <Return> to exit this list and return to the help text. 3. Type q to exit help. CC MIS Maintenance Guide...
Page 58: Accessing The Help In Screens
CC MIS Release 5.2 Accessing the help in screens Perform the steps in Procedure 3-3 to access the help facility in user interface screens. Step 3-3: Accessing on-line help in user interface screens 1. User interface screens in the Maintenance interface have help that is accessed using the Help command (shown in the lower portion of the screen as <Help>=Help, F9=Help, or another designated function key...
Page 59: Changing Your Password
5. Re-enter the password to confirm your change. The system returns to the Maintenance and Administration menu. If you fail to confirm the new password, the system (after three at- tempts) will cancel the password change and will send you back to Note: the Main menu. CC MIS Maintenance Guide...
Page 60 Anyone can change your password through the Modify Password function of the main menu. This terminal provides direct access to CC MIS configu- ration. Improper use of this tool can cause system outage. If you log out of the maintenance console without...
Page 61: Logging Out
You log out of Maintenance and Administration after you have completed your work. By logging out, you protect the system configuration. Guidelines Perform the steps in the procedure below to log out of CC MIS Main- tenance and Administration. Step 3-5: Logging out of maint 1.
Page 62: Maintenance Menus And Screens
The configuration menu is the first menu accessed from the main menu to configure the system, establish switch links, and define parti- tions. The CC MIS system must be running in order to use the config- uration utility to add or delete partitions, change data storage parameters, and change disk allocation.
Page 63: System Upgrade Utility Menu
Backup and restore menu The backup and restore menu provides access to commands used for customer backup of data. It provides for the restoration of data in the event of data corruption. Figure 3.6 Backup and restore menu CC MIS Maintenance Guide 3-13...
Page 64: Run State Utilities Menu
Run state utilities menu The run state utilities menu provides access to commands used for start-up and shutdown of the CC MIS system and individual partitions, and contains the update switch configuration data command (former- ly available in the Supervisor interface).
Page 65: Introduction
CC MIS. Shut down CC MIS CC MIS must be manually shut down before certain functions are per- formed through the maintenance console. (CC MIS is automatically shutdown for functions requiring shutdown.) The shutdown command leaves the operating system and other non-CC MIS software running.
Page 66: Start Up Cc Mis
Perform a start up of CC MIS if you shutdown CC MIS. Start up/shut down partitions Perform start up and shut down of CC MIS partitions from the Run State Utilities menu. It is also available in Partition Configuration screen (refer to Chapter 7).
Page 67 CC MIS after you have shut down the system. 2. Enter r to display the Run State Utilities menu. 3. From the Run State Utilities menu, enter s to shut down the CC MIS system. The system displays the following warning: WARNING! Proceeding with this operation will bring down all CC MIS software.
Page 68: Start Up Cc Mis
Release 5.2 Start up CC MIS This command starts up CC MIS after it has been shut down (not pow- ered down). CC MIS is started after certain maintenance tasks have been completed, such as automatically testing all configured ports.
Page 69: Power Down Cc Mis
CC MIS after you have powered down the system. 2. Enter r to display the Run State Utilities menu. 3. Enter d to power down the CC MIS system and the UNIX operating system. The system displays the following warning: Prepare the system for powering down.
Page 70: Power Up The Cc Mis System
5. Select the Run State Utilities option. The Run State Utilities menu is displayed. 6. Enter s to start the CC MIS System. If the CC MIS was running before the system was powered down, it will automatically be restarted.
Page 71: Power Failures
CC MIS was not running If CC MIS was not running when the power failure occurred, perform the steps in Step 4-4 (on the previous page) to power up CC MIS. CC MIS was running If CC MIS was running when the power failure occurred, perform the step below to recover from the power failure.
Page 72 CC MIS Release 5.2 297-2671-545...
Page 73: Introduction
• backup customer data to tape • restore customer data from tape These functions are accessed through the Backup and Restore Utilities menu, as shown in the figure below. Figure 5.1 Backup and restore menu CC MIS Maintenance Guide...
Page 74: Release
The restore functions must be performed when the affected partitions are stopped, while the backup functions can be performed when the af- fected partitions are running or stopped. CC MIS must be running in order for backup or restore functions to be performed.
Page 75: Write-Protecting Your Dat
DAT must be used backups. Do not use the cartridge tape drive for backups. Damage to tape drive Do not unload the backup tape from the tape drive during a backup. Unloading the tape may cause damage to the tape drive. CC MIS Maintenance Guide...
Page 76: Backing Up Customer Data
DAT drive. For systems equipped with a cartridge tape drive only, data is stored using the cartridge tape drive. You can only back up customer data when the CC MIS system is op- erating. Backing up customer data records the following information: •...
Page 77: Automatic Backups
CC MIS Release 5.2 Automatic backups The CC MIS system automatically performs backups every 24 hours, if the "Nightly Backups" is enabled for the partition. It will backup ev- Note: Systems that store more ery partition for which this option is enabled (see partitions options in...
Page 78: Backup Screen Commands
CC MIS Release 5.2 If the system crashed and you need to restore all data, you restore the configuration data first, then you restore both the partition/system da- tabase and partition/data database to restore all data for all partitions. There is no difference between manual and nightly...
Page 79: Constraints
Logs screen. Constraints This procedure only backs up CC MIS data; it does not store informa- tion from the ACD database tables on the DMS-ACD. You can back up customer data only when the CC Note: MIS system is operating.
Page 80: Guidelines
CC MIS Release 5.2 Guidelines Use the steps below to back up customer data. Step 5-4: Backing up customer data 1. Access the Backup and Restore Utilities menu. 2. Enter b to back up customer data. The system displays the Backup screen.
Page 81: Restoring Customer Data From Tape
(not applicable for NAPs) • configuration database Constraints You can restore data from a backup tape only when the CC MIS soft- ware is operating. R elease 4.1 / 5.0 Corrupted data Be sure that the software release of CC MIS used to...
Page 82: Figure 5.5 Restore Screen
CC MIS Release 5.2 Figure 5.5 Restore screen The Restore screen is shown with a sample ad hoc backup set. The lower portion of the screen displays information about the current res- toration. Messages such as "Insert tape" are displayed in this area. The tape number and item being restored are also displayed.
Page 83 Note: Use the cartridge tape drive or the DAT drive, depending on your system configuration and available disk size. 7. Enter y to restore data from tape. Enter q to abort the restore process. Continued on next page ... CC MIS Maintenance Guide 5-11...
Page 84 CC MIS Release 5.2 (continued) 8. During the restore process, view the Restore Information area of the Restore screen for important information and messages regarding the progress of the backup. Note: A message will be displayed when a new tape needs to be inserted.
Page 85: Introduction
Introduction Through the Configuration main menu, you access submenus that al- Networked low you to define or alter parameters related to CC MIS system con- CC MIS figuration. The procedure for establishing a CC MIS system is as If you are using the...
Page 86: Accessing The Configuration Main Menu
Accessing the Configuration main menu You access all configuration functions from the Configuration main menu. CC MIS must be running to perform configuration. Guidelines Perform the steps below to access the Configuration main menu. Step 6-1: Accessing the Configuration menu 1.
Page 87: System Configuration
Information contained in this screen includes system name, network parameters, and the maintenance printer setup. Figure 6.2 System configuration screen PowerPC platform version 88K-based platform version CC MIS Maintenance Guide...
Page 88: Guidelines
LAN. Netmask Used by routers to determine which bits of an IP address is the network ad- dress. Default Gateway Address of the gateway to the network on which CC MIS is located. 297-2671-545...
Page 89 Printers on the PowerPC must first be configured using the Add a Unix Printer command in the Operating System Configuration menu before they can be configured into CC MIS. CC MIS Maintenance Guide...
Page 90: Port Allocation
CC MIS Release 5.2 Port Allocation The Port allocation screen is a view-only screen. It allows you to view a list of ports on the system and identifies the partition to which they are allocated. To change the port allocations, you must access the Port Configuration screen (described in Chapter 7).
Page 91: Guidelines
Perform the steps below to view the port allocation screen. Step 6-3: Accessing the Port Allocation screen 1. Access the Port Allocation screen by pressing the Port Allocation function key from the System Configuration screen. 2. Select Exit to return to the Main Menu. CC MIS Maintenance Guide...
Page 92: Switch Link Configuration
CC MIS Release 5.2 Switch link configuration The switch link configuration screen allows you to create multiple link definitions. Links can be live or simulated. This function provides a means of defining logical links that can be used by a partition. There can be up to six link definitions in the switch link configuration screen - four live and two simulated.
Page 93: Command Menu Options
(DNs) received from the switch. This field is normally left blank. This field should be used if you are using the CC MIS networking feature in a private network where duplicate DNs appear on more than one switch.
Page 94: Simulator Link
CC MIS Release 5.2 Note: In Release 5.1, partitions on a single node can have different time zones than the rest of the system. This feature is set using the Partition Options screen. On the PowerPC, the DTE/DCE setup for a port is determined by the hardware and cannot be changed.
Page 95: Terminal Server Configuration
CC MIS Release 5.2 Terminal Server Configuration The Terminal Server screen allows you to specify LAN-based termi- nal servers that are available for CC MIS. Figure 6.7 Terminal Server screen Guidelines Perform the steps below to access the Terminal Server Configuration screen.
Page 96: Adding A Terminal Server
CC MIS Release 5.2 Adding a Terminal Server To add a new terminal server, press the Add function key. The dialog (shown in the figure below) appears on the screen. Enter the IP address and press the <Return> key. Figure 6.8 Adding a Terminal Server Configuring a Terminal Server To configure a terminal server, press the Configure function key.
Page 97: Editing A Field
Release 5.2 Editing a field To edit the fields of a terminal server listed on the Terminal Server screen, press the Edit Field function key. Figure 6.10 Editing a field on the Terminal Server screen CC MIS Maintenance Guide 6-13...
Page 98: Snmp Configuration
CC MIS Release 5.2 SNMP configuration The SNMP configuration screen displays information concerning the three CC MIS SNMP communities: Read-only, Read-write, and Trap. These communities consists of: • community name • access mode • set of IP addresses (of SNMP managers)
Page 99: Field Descriptions
SNMP man- gers are considered part of that com- munity. Note: The 0.0.0.0 cannot be used in the Trap community because CC MIS needs an explicit list to which traps are to be sent. CC MIS Maintenance Guide...
Page 100: Guidelines
CC MIS Release 5.2 Guidelines Perform the steps below to access the SNMP Configuration screen. Step 6-6: Accessing the SNMP Configu- ration screen 1. Access the Maintenance and Administration menu. 2. Select Configuration to access the Configuration main menu. The system displays the Configuration main menu.
Page 101: System Configuration Reports
Storage Parameters Report • Interval Configuration Report • Simulator Configuration Report • SNMP Configuration Report • Master Privilege Override • Master Privilege Definition • All Reports Examples of these reports are shown in Appendix E. CC MIS Maintenance Guide 6-17...
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Page 103: Introduction
Partition options receive files) a partition Introduction CC MIS Release 5.x allows a CC MIS system to have up to multiple Regarding partitions. To run Release 5.x in the same way that 2.x was run, set the Networked number of allowable partitions to one. The partitions described in this...
Page 104: Operating Modes
CC MIS Release 5.2 To set up a partition, you first configure the system and define a sim- ulator or live link (refer to Chapter 6), add a partition, set a size limit and disk number (Disk Allocation), set data storage parameters (Stor- age Calculator) and select a link number, subpool name, and password (Connection Parameters).
Page 105: Requirements For A Running State
The following commands are available using the function key: Table 7-1: Partition configuration function commands Command Function Exit Exits the current screen. Configuration Options Displays a menu list for accessing oth- er functions such as partition options, disk allocation, etc. CC MIS Maintenance Guide...
Page 106: Partition Configuration Options
CC MIS Release 5.2 Table 7-1: Partition configuration function commands Command Function F9=>> Displays the Add Partition, Delete Partition, and Validate Parathion com- mands. Add Partition Displays a pop-up area to specify the name of the partition to be added.
Page 107: Adding A Partition
3. Select Partition Configuration to access the Partition Configuration screen. 4. Select Add Partition function key. 5. Enter name for partition to be added (up to 16 characters). 6. Press the Configuration Options function key to access the Configuration Options menu. CC MIS Maintenance Guide...
Page 108: Deleting A Partition
CC MIS Release 5.2 Deleting a Partition Perform the steps below to access the Partition Configuration menu and delete a partition. Step 7-2: Deleting a partition 1. Access the Maintenance and Administration menu. 2. Enter c to access the Configuration main menu.
Page 109: Partition Options
The values of each field for all partitions are added together and compared to the system limit. Figure 7.3 Partition options screen CC MIS Maintenance Guide...
Page 110: Table 7-3: Partition Options Screen Fields
Parameter Description Data Export Enables or disables the ability for the parti- tion to use the CC MIS Data Export feature. Language Support Enables or disables the ability for the parti- tion to make use of multiple languages. Use of Maintenance...
Page 111 Maximum Logins Maximum number of supervisors that can be logged in to the system for the partition at a given time. This field must be less than or equal to the Maximum Supervisor Connec- tions field. CC MIS Maintenance Guide...
Page 112 CC MIS Release 5.2 Table 7-3: Partition options screen fields Parameter Description Custom Time Zone Allows a partition to be set to run in a different time zone than the rest of the system.Leave this Specification field blank if the system's time zone setting is appropriate for the partition.
Page 113 Dynamic LAN Terminal Access is enabled. Note that this password is case-sen- sitive. A change to this option or its associ- ated password will take effect immediately, and does not require that the partition be shut- down and restarted. CC MIS Maintenance Guide 7-11...
Page 114: Guidelines
CC MIS Release 5.2 Guidelines Perform the steps below to access the Partition Options screen. Step 7-3: Accessing the Partition Op- tions screen 1. Access the Maintenance and Administration menu. 2. Enter c to access the Configuration main menu. The system displays the Configuration main menu.
Page 115: Disk Allocation
When a partition is being moved to a new disk, the Partition Moving: prompt is displayed on the upper portion of the screen along with the ID of the partition being moved. Figure 7.4 Disk Allocation screen CC MIS Maintenance Guide 7-13...
Page 116: Guidelines
CC MIS Release 5.2 Guidelines Perform the steps below to assign a disk or move a partition from one disk to another. Step 7-4: Assigning a disk 1. In the Disk allocation screen, cursor to the Disk No field. 2. Enter the disk number on which the partition is to reside.
Page 117 The Disk Size minus the sum of all al- located partitions of the disk. %Full The percentage of the total disk size that is allocated. Num Partitions The number of partitions that are set up on this disk. CC MIS Maintenance Guide 7-15...
Page 118: Storage Calculator
CC MIS Release 5.2 Storage calculator The Storage Calculator screen can be accessed using the soft key on the Disk Allocation screen or from the Configuration Options menu in the Partition Configuration screen. The Storage Calculator screen al- lows you to view or modify the data storage parameters of the histor- ical database for a selected partition.
Page 119: Changing Data Storage Parameters
You can allow the system to calculate your data storage parameters by pressing the Analyze Configuration function key. The system will dis- play recommended values based on data received from the switch and on your system’s configuration. CC MIS Maintenance Guide 7-17...
Page 120: Figure 7.6 Interval Configuration Screen
CC MIS Release 5.2 Interval Configuration The Interval Configuration screen is used to customize the intervals used for each hour of the day. The Interval Configuration screen is ac- cessed from the Storage Calculator screen (for local partitions) and from the Partition Options menu (on NAPs). The Interval Configura- tion screen is shown in the figure below.
Page 121: Figure 7.7 Connection Parameters Screen
ACD Subpool Name Selection from a list or manual entry is allowed in this field. ACD Subpool Password Administrator provides password for live links. (This field is not displayed for a simulator link.) CC MIS Maintenance Guide 7-19...
Page 122: Guidelines
4. Press the Configuration Options function key to display Configuration ured into Unix before they Options menu. can be used by CC MIS. 5. Select Connection Parameters from the Configuration Options menu. The system displays the Connection Parameters screen.
Page 123: Figure 7.8 Serial Terminals Screen
Release 5.2 Serial Terminals The Serial Terminals screen allows terminals to be added, deleted, or modified for a partition in the CC MIS system. A supervisor may add, change, or delete terminals while the CC MIS software is running. Note: Figure 7.8 Serial terminals screen...
Page 124: Guidelines
CC MIS Release 5.2 Guidelines Perform the steps below to add a serial terminal. Step 7-8: Adding a serial terminal 1. Access the Partition Configuration screen. 2. Press the Configuration Options function key, then select the Serial Terminals option on the menu to access the Serial Terminals screen.
Page 125: Printers
Printers This command allows you to add a printer directly connected to the CC MIS system. When you add a printer, you assign a name to it. This name designates the physical printer to which reports are sent for printing. The types of printers for the CC MIS system are •...
Page 126: Guidelines
CC MIS Release 5.2 Guidelines Perform the steps below to add a printer. Note: PC-attached wall- boards are allowed in Re- Step 7-9: Adding a printer lease 4. 1. Access the Partition Configuration screen. 2. Press the Configuration Options function key, then select the Printers menu option to access the Printers screen.
Page 127: Changing A Printer Definition
Release 5.2 Changing a printer definition You can change a printer connected to the CC MIS system. For print- ers connected to a remote PC attached to the host by a LAN connec- tion, the port number is an IP address in Internet dotted format.
Page 128: Removing A Printer From The System
CC MIS Release 5.2 Removing a printer from the system This command allows you to delete printers (directly connected only) from the system. Guidelines Perform the steps below to remove a printer from the system. Step 7-11: Removing a printer...
Page 129: Wallboards
Constraints CC MIS supports up to five wallboard devices per port. These devices may be chained together on a common port (a maximum of five wall- boards per port) or each wallboard can be configured on its own port.
Page 130: Guidelines
Enter the address for the wallboard: Daktronics - a six digit number (supplied in the wallboard) Nortel - two digit number (01 - 99 set by remote). Generic - not meaningful and is automatically set to 1 by the system.
Page 131: Lan Terminals
3. Select Partition Configuration to access the Partition Configuration screen. 4. Press the Configuration Options function key to display Configuration Options menu for a particular partition. 5. Select LAN Terminals from the Configuration Options menu. The system displays the LAN Terminals screen. CC MIS Maintenance Guide 7-29...
Page 132: Adding Lan Terminals
CC MIS Release 5.2 Adding LAN Terminals Perform the steps below to add a LAN terminals. Step 7-14: Adding LAN terminals Note: At least one of either Per- sonal Reports or Public Reports must be set to Yes in order for 1.
Page 133: Supervisor Privileges
The system displays the Partition Options screen. Selection of an option causes a secondary screen to be displayed. This screen is used set the appropriate privileges or supervisor overrides. The Master Privilege Definition menu screen is shown in the figure below. CC MIS Maintenance Guide 7-31...
Page 134: Display Privileges
CC MIS Release 5.2 Figure 7.12 Master Privilege Definition screen Display privileges The Display Privileges screen is shown in the figure below. The com- mands available in this screen are Exit and Save and Exit. Note: The Alarms privilege is displayed when the SNMP option has been enabled for the partition.
Page 135: Figure 7.14 Report Privileges Screen
CC MIS CC MIS Release 5.2 Figure 7.14 Report Privileges screen Configuration control privileges The Configuration Control Privileges screen is shown in the figure below. Figure 7.15 Configuration Control Privileges screen CC MIS Maintenance Guide 7-33...
Page 136: Supervisor Privileges
CC MIS Release 5.2 Supervisor privileges The Supervisor Privileges screen is shown in the figure below. Figure 7.16 Supervisor Privileges screen Administration privileges Administrator privileges are enabled using the Administration Privileges screen. The Administration Privileges screen is shown in the figure below.
Page 137: Figure 7.18 Data Access Priviledge Screen
Supervisor IDs cannot be added or deleted in this screen. Supervisors can be assigned an override so that their privileges are not restricted by the master privilege definition. Figure 7.19 Supervisor Override screen CC MIS Maintenance Guide 7-35...
Page 138: Table 7-6: Supervisor Override Field Descriptions
CC MIS Release 5.2 The Supervisor Override field descriptions are listed in the table below. Table 7-6: Supervisor Override field descriptions Field Description Supervisor Name The name of the supervisor (as defined in the Defi- nitions Database). The ID of the supervisor (as defined in the Defini- tions Database).
Page 139: Figure 7.20 Maintenance And Administration Menu
Running or Stopped. The figure below shows the Maintenance and Administration menu. Figure 7.20 Maintenance and Administration menu The figure below shows the Run State Utilities screen. Figure 7.21 Run state utilities screen CC MIS Maintenance Guide 7-37...
Page 140: Guidelines
4. Press the Options function key to display Options menu. 5. Select the desired state for the partition from the Commands menu. Note: If CC MIS is running, the system will prompt for confirmation before changing the state of the partition.
Page 141: Configuring A Pc To Receive Data Export Files
Step 7-18: Setting up a PC to receive data export files 1. Define the supervisor terminal in the CC MIS system. 2. On the supervisor PC, select the Session / Setup / Report Services option from the supervisor interface CC MIS Main menu.
Page 142 CC MIS Release 5.2 7-40 297-2671-545...
Page 143: Introduction To Networked Cc Mis
CC MIS network. to Networking To establish a network, CC MIS Release 5 allows separate CC MIS systems to be networked. the networking feature This network allows supervisors to view or consolidate real-time or must be enabled on your historical data from one or more partitions in the network.
Page 144: Figure 8.1 Network Overview
The illustration below depicts an application of the Networked Network Access Partition (NAP) CC MIS feature. There are four nodes each running separate CC MIS systems with one or more partitions defined. There are four A partition that provides access to other partitions in the net- supervisors, three of which (A, B, and D) have a direct connection work.
Page 145: Figure 8.2 Configuration Menu
The following are the basic steps used to establish a network: Maximums for Networks 1. The Network feature for the CC MIS system must be enabled. (This feature is enabled in the software installation tape. The two custom- Each NAP added to the...
Page 146: System Configuration
Security for a networked CC MIS is accomplished using a network name. The Network Name field was added to System Configuration to support the definition and security of the network. All nodes belong- ing to a particular network must have the same Network Name.
Page 147: Guidelines
This name can be up to 16 characters in length. CC MIS Network Name This name can be up to 16 characters in length and will identify the CC MIS network with which this node is associated. This field provides network access and security. Network Hostname This name can be up to 15 characters in length.
Page 148 CC MIS Release 5.2 Table 8-1: System configuration field descriptions Field Description Maintenance Printer Printer where the maintenance reports and (187 & 197 platforms) logs are spooled. This is a direct-connect, hard-wired printer. The maintenance printer can be added to any port which is not cur- rently in use by a partition.
Page 149: Figure 8.4 Physical Network Configuration Screen
Release 5.2 Physical Network Configuration Various components of the CC MIS need to know the node ID and ad- dress (IP address or host name) of CC MIS systems within its physical network. Nodes that have NAP Partitions which gather information from other nodes must use this screen to specify the addresses of those nodes in the Physical Network Configuration.
Page 150: Table 8-2: Physical Network Screen Definitions
System Name in the System Configuration screen. Node ID A 1 to 2 digit ID used by CC MIS to identify a physical node on the network. This ID is assigned by the system and cannot be modified.
Page 151: Figure 8.5 Add Node Menu
Submit option to add the node or Cancel to can- cel the add action. The following screen shows the Add Node window with its commands menu. Figure 8.6 Add Node Commands menu CC MIS Maintenance Guide...
Page 152: Figure 8.7 Delete Node Menu
A physical node cannot be deleted if it is still referenced in a virtual network configuration (on this system). • Deleting a physical node will not affect Physi- cal Network or Virtual Network configurations on other CC MIS systems. 8-10 297-2671-545...
Page 153: Partition Configuration
MIS data. NAPs can only be added to a Network Node. The process for defining NAPs and establishing networks is described in this section. Figure 8.8 Partition Configuration screen CC MIS Maintenance Guide 8-11...
Page 154: Table 8-5: Function Key Commands
CC MIS Release 5.2 The Add Partition, Delete Partition, and Validate Partition function keys are displayed by pressing Note: the F12 function key. The Validate Partition option is available for both local and NAP partitions. The function keys in this screen are listed below:...
Page 155: Figure 8.9 Add Partition Options Menu
Note: has not reached its limit. (The other type is grayed in the Partition Type options list.) If neither parti- tion limit has been reached, the default type is set to Local. CC MIS Maintenance Guide 8-13...
Page 156: Figure 8.10 Add Partition And Commands Menus
CC MIS Release 5.2 The Partition Configuration with the Add Partition window and the commands menu displayed is shown below. Figure 8.10 Add Partition and Commands menus The commands in the Add Partition Commands menu are listed below. Table 8-6: Add Partition commands menu...
Page 157: Guidelines
4. Press the Add Partition key and specify NAP as type. 5. Enter name for partition to be added (up to 16 characters). 6. Select Submit. A NAP can only be set to Setup or Product mode. Note: CC MIS Maintenance Guide 8-15...
Page 158: Deleting A Partition
CC MIS Release 5.2 Deleting a Partition Deleting a partition in a network does not delete occurrences of that partition in Virtual Network Configuration on other nodes in the net- work or on the NAPs on local node. This configuration information is not automatically...
Page 159: Figure 8.11 Configuration Options Menu
The Configuration Options menu is shown in the figure below. Figure 8.11 Configuration Options menu The following options are available using the Configuration Options function key. Highlight a partition and from the Options menu select the options as listed below CC MIS Maintenance Guide 8-17...
Page 160: Disk Allocation
Therefore, resource limits must be set for each par- tition. The Disk Allocation screen allows you to assign a disk to a par- tition. (See Section 7 for additional information and procedures for assigning disks in CC MIS.) 8-18 297-2671-545...
Page 161: Figure 8.12 Virtual Network Configuration Screen
The ID of the Local Partition. Partition Code This is an editable field used to enter a four char- acter alpha-numeric partition identifier. Note: This identifier is used in a network to create unique agent IDs subgroups, and position IDs. CC MIS Maintenance Guide 8-19...
Page 162: Figure 8.13 Add Partition To Network Screen
CC MIS Release 5.2 The Virtual Network Configuration screen function keys are de- scribed in the table below. Table 8-9: Virtual Network Configuration function keys Description Exit Exits the current screen. Add Partition Adds a partition to the virtual network. This com-...
Page 163: Figure 8.14 Delete Partition From Network Screen
The Delete Partition from Network window is shown in the figure below. Figure 8.14 Delete Partition from Network screen The Delete Partition from Network confirmation window is shown in the figure below. Figure 8.15 Delete Partition from Network confirmation screen CC MIS Maintenance Guide 8-21...
Page 164: Partition Options
CC MIS Release 5.2 Partition options The Partition Options screen is used to specify a subset of capabilities for use by a single partition. For changes to take effective immediate- ly, the partition must be shutdown and restarted. The values in the brackets [ ] next to maximum...
Page 165 Parameter Description Data Export Enables or disables the ability for the parti- tion to use the CC MIS Data Export feature. Language Support Enables or disables the ability for the parti- tion to make use of multiple languages. Use of Maintenance...
Page 166 CC MIS Release 5.2 Table 8-10: Partition options screen fields Parameter Description Maximum ACD Groups Maximum number of ACD groups the parti- tion may datafill in the Storage Calculator. Note: Acceptable ranges for this field differ depending on the type of partition: Local or NAP.
Page 167: Guidelines
4. Press the Configuration Options function key to display Configuration Options menu. 5. Select Partition Options from the Configuration Options menu. The system displays the Partition Options screen. Note: Supervisor Privileges and Port configuration is described in Section 7 of this guide. CC MIS Maintenance Guide 8-25...
Page 168 CC MIS Release 5.2 8-26 297-2671-545...
Page 169: Introduction
The CC MIS system has a number of diagnostic tools available through the maintenance interface. This chapter provides procedures for all of the utilities available to the user through the CC MIS Diag- nostics menu. You access the diagnostic utilities listed below through the Diagnos- tics menu.
Page 170: Accessing The Diagnostics Menu
CC MIS Release 5.2 When CC MIS is not running, the Test All I/O Ports command replac- es the Test Individual I/O Ports command. Accessing the diagnostics menu Perform the steps below to access the Diagnostics menu. Step 9-1: Accessing the Diagnostic menu 1.
Page 171: Figure 9.2 Display Free Disk Space Screen
The screen displays each parti- tion's disk usage information for each disk. The CC MIS software automatically purges data from the database based on the storage duration specified. Therefore, if more space is re- quired for your database, the historical database parameters may need to be changed.
Page 172: Figure 9.3 File Transfer Screen
The File Transfer command is available only when the Motorola VME is accessed as a remote mainte- Note: nance console. Transfer software on the PC used to dial into the VME is not provided with the CC MIS software. Figure 9.3 File Transfer screen 297-2671-545...
Page 173: File Transfer
9. Select Transfer and press <Return>. The system displays a list of supported protocols (currently Kermit and Zmodem). 10. Select the appropriate protocol and press <Return>. 11. The system displays further instructions depending on the protocol selected in step 10. CC MIS Maintenance Guide...
Page 174: Testing The Input/Output Ports
Note: ports. In order to automatically test all input/output ports, you must manually shut down CC MIS. (Command is only available when CC MIS is not running.) Perform the steps below to test all ports. Step 9-4: Testing all ports 1.
Page 175: Figure 9.4 Test Individual I/O Screen
The Test Individual I/O The Test Individual I/O Ports command is not Ports command is available only when CC MIS is running. available on PowerPC platforms. Testing a port that is in use may have undesirable Note: results and is not recommended.
Page 176: Logs
• Restore log - This log contains information and errors generated during the restore process. The figure below shows the System Logs screen, with the Option menu displaying the available log files. Figure 9.5 CC MIS system logs screen 297-2671-545...
Page 177: Step 9-6: Selecting A Log
The system automatically selects the System log, which is the default. 3. Press the Options function key. The system displays the logs available for selection. 4. Select a log (choices are System log, Maintenance log, Install log, Backup log, or Restore log) and press Return. CC MIS Maintenance Guide...
Page 178: Viewing A Log
CC MIS Release 5.2 Viewing a log The user can view the selected log by using the commands menu to in- voke the View command. The system log allows for date and time to be entered, and only those logs within the entered date and time range will be expanded and viewed.
Page 179: Monitoring A Log
Monitoring a log The Monitor command allows the user to monitor the system log and the maintenance log as messages are received. If the CC MIS system has discontinued logging due to the file size restrictions, this com- mand will allow the user to view the log messages that are being gen- erated, but the messages will not be logged in the system log file.
Page 180: Printing A Log
CC MIS Release 5.2 Printing a log The Print command will print the selected log. If date and time filter- ing or partition has been selected on the System log, then only those messages within the entered date and time range will be printed. This command will be available only if the maintenance printer has been configured.
Page 181: View System Monitor
The default is five seconds. Figure 9.6 Program Status screen with Commands menu Program status The Program Status screen is the first screen displayed when the View System Monitor command is selected on the Diagnostics. CC MIS Maintenance Guide 9-13...
Page 182 CC MIS Release 5.2 Step 9-11: Accessing the View System Monitor screen 1. Access the Diagnostics menu. 2. Enter v to display the View System Monitor screen. The Program Status is displayed as the default setting. To change the view, select the desired option from the commands menu.
Page 183 10. x The program is performing processing during which its normal sanity period has been extended. 11. s The program is suspended (only applicable for static programs). 12. t This is the template for this program. CC MIS Maintenance Guide 9-15...
Page 184 CC MIS Release 5.2 Table 9-2: Program status screen fields Parameter Description State Indicates current state of program. Valid states are: Run - Program is running Ready - Ready to run Init - Initialized KillP - Kill is pending Dying - System is killing program User ID The user ID of the user using the program.
Page 185: Lock Status
SYSDB and HBD_AGED). Type Type of lock (database or resource). Maximum number of locks granted on the resource. Blank indicates unlimit- ed locks allowed. Status Current status states are: Unlocked Shared Exclusive Number of locks granted. CC MIS Maintenance Guide 9-17...
Page 186 CC MIS Release 5.2 Table 9-3: Lock status screen fields Parameter Description Number of programs waiting for a lock on that resource. Note: The lower portion of the screen displays additional information about the lock. GR is the list of programs that have been granted a lock.
Page 187: Partition Status
Three status states are: Active - Online and working Ready - Is stopped or has not been started Dying - In process of being shutdown or deleted. Progs Active Number of programs running in parti- tion. CC MIS Maintenance Guide 9-19...
Page 188 CC MIS Release 5.2 Table 9-4: Partition status screen fields Parameter Description CPU Time Total CPU time used by programs in this partition since it was created. CPU % Percentage of CPU time currently be- ing used by programs in this partition.
Page 189: Port Status
The number of connection attempts on the port from unconfigured PCs. Bad State The number of invalid connection at- tempts that failed because the partition the user was attempting to connect to was not up. CC MIS Maintenance Guide 9-21...
Page 190 CC MIS Release 5.2 Table 9-5: Port status screen fields Parameter Description > Limit The number of valid connection at- tempts where connection would have exceeded the transient program limit for the partition. 9-22 297-2671-545...
Page 191: Figure 9.10 Cpu Utilization Status Screen
KBYTES can be greater than the total number of kilobytes used by all pro- grams in this list. CPU TIME Total CPU time used by the program since it was started. CC MIS Maintenance Guide 9-23...
Page 192 CC MIS Release 5.2 Table 9-6: CPU Utilization status fields Parameter Description INST PERCENTAGE Percentage of CPU usage during the last 5 seconds. LIFE PERCENTAGE Percentage of CPU usage since the system was started. AVG PERCENTAGE Percentage of CPU usage since reset (refer to Reset averages key below).
Page 193: Additional System Monitor Screens
When the user selects “Virtual Node Status” from the Commands menu, a screen similar to the following is displayed. This screen dis- plays information concerning the partitions (virtual nodes) that are in- cluded in the network. Figure 9.12 Virtual Node Status screen CC MIS Maintenance Guide 9-25...
Page 194: Resetting The Modem Port
CC MIS Release 5.2 Resetting the modem port The Reset Modem Port command allows the user to reset the mainte- nance modem and kill any processes that may be running on the mo- dem port. This command determines which port on the system is configured as the modem port.
Page 195: Figure 9.13 Link Trace Screen (Multiple Links)
Link trace The Link Trace command is used to capture the messages that are be- ing sent between the ACD switch and the CC MIS system for debug- ging purposes. The output from Link Trace is a useful diagnostic tool when trying to determine the interactions between the ACD switch and the down stream processor.
Page 196: Figure 9.14 Cc Mis Link Trace Menu Screen
Link Trace menu (shown below) is used to select a different link for the link trace commands. Figure 9.14 CC MIS Link Trace menu screen The View Translated Link Trace and Print Translated Link Trace commands allow the user to choose which types of messages will be translated from their hexadecimal representation to a readable format.
Page 197: Figure 9.16 Untranslated Link Trace File Example
Figure 9.17 Translated Link Trace file example In the figures above, messages marked by dsp are messages sent from the downstream processor (CC MIS) to the ACD host switch. Those marked with swx are messages sent from the ACD host switch to the downstream processor.
Page 198: Link Trace
CC MIS Release 5.2 Starting / Stopping the link trace The Start Link Trace command is a toggle command that allows Link Trace to be turned on and off. When Link Trace is turned on, the dis- played command is Stop Link Trace. Perform the steps below to use the Start/Stop Link Trace command.
Page 199: Figure 9.18 Search Function Key
The Search command allows you to search for a specific entry within the link trace file. Figure 9.18 Search function key Pressing the Search function key causes the Search screen to be dis- played. The Search screen is shown in the figure below. CC MIS Maintenance Guide 9-31...
Page 200: Search Instructions
CC MIS Release 5.2 Figure 9.19 Search screen Search Instructions Instructions for using the search function are provided by pressing the Options function key. Figure 9.20 Search options pop-up 9-32 297-2671-545...
Page 201: Printing The Link Trace
Perform the steps below to use the Print Translated Link Trace com- mand. This command is available only if a Link Trace file Note: exists and the maintenance printer has been set. CC MIS Maintenance Guide 9-33...
Page 202: Cancelling Link Trace Printing
CC MIS Release 5.2 Step 9-17: Printing a translated link trace file 1. Access the Diagnostics menu. 2. Enter t to access the Link Trace screen. The Link Trace screen displays. 3. Press pt and <Return>. The system displays the Message Translator Filter screen.
Page 203 Step 9-19: Selecting a different link for link trace 1. Access the Link Trace screen. 2. Press l and <Return>. The system displays a Link Trace window. 3. Enter the new link number. The Link Trace menu screen is displayed. CC MIS Maintenance Guide 9-35...
Page 204: Figure 9.21 Tcp / Ip Switch Link Diagnostics
CC MIS Release 5.2 TCP / IP Switch Link Diagnostics The Switch Link Diagnostics screen shows the status of the selected link. (Links are selected from the Options menu using the Options key.) Figure 9.21 TCP / IP Switch Link Diagnostics...
Page 205: X.25 Diagnostics
The figure below shows the X.25 screen with the commands available on the Commands menu. Figure 9.22 CC MIS X.25 Diagnostics screen (with Commands menu) Checking an X.25 link The Check X.25 Link command allows you to see if the X.25 link is operational.
Page 206: Disabling An X.25 Link
4. Select the Disable option and press <Return>. Enabling an X.25 link The X.25 Link command enables an X.25 link so that CC MIS can connect to the switch using that link. This allows you to bring a link into service after it has been disabled.
Page 207: Cancel X.25 Link Check
On 88K-based platforms this command initializes all of the devices (ports) on the affected card, not Note: just the selected device. On the PowerPC this command initializes only the selected device - not the entire card. CC MIS Maintenance Guide 9-39...
Page 208: Physical Network Login
CC MIS Release 5.2 Physical Network Login The physical network login option is available on the Diagnostics menu when the networking feature is enabled. Selection of this option causes the screen shown in the figure below to be displayed. This screen provides access to other nodes in your physical network.
Page 209: Introduction
Running a configuration up- date Introduction Prior to CC MIS Release 3.0, the Configuration Update command was available in the Supervisor Interface. In the current release, this com- mand is in the Maintenance Interface and is accessed from the Run State Utilities menu.
Page 210: Figure 0.2 Configuration Update Prompt Screen (Multiple Links)
CC MIS Release 5.2 CC MIS uses this command to get update information from the switch to update its internal data. To run a configuration update, select the Update Switch Configuration Data command from the Run State Util- ities menu.
Page 211: Figure 0.3 Configuration Update Prompt Screen (Single Link)
For multiple links: _______________________________________________ 1. From the Configuration update screen, enter: a. the number of the desired link for the update and press <RETURN> to run the update. -or- b. q to quit without running the update. CC MIS Maintenance Guide 10-3...
Page 212 CC MIS Release 5.2 10-4 297-2671-545...
Page 213: Introduction
(3.x or 4.x to 5.0) Introduction The Load New Software Version command upgrades CC MIS soft- ware from a software distribution tape. This procedure is used to up- grade Release 3.1 (or later) or 4.0 (or later) to 5.x release. This procedure preserves the databases so that no supervisor, agent, config- uration, or historical data is lost.
Page 214 Perform the steps in Procedure 11-1 to load a new CC MIS software release. You must be running a Release 3.x version of CC MIS to use this procedure. This procedure is used to load a new version of the software (for example, 4.1 to 5.0).
Page 215 This option will perform the following actions: larger of the two. Please select - Shutdown CC MIS the tape drive that contains the - Install the new CC MIS software from the distribution tape CC MIS software upgrade as follows: - Restart the CC MIS system...
Page 216 Extraction of files from tape completed. CC MIS Release 5.X Installation The CC MIS installation tape may now be removed from the tape drive and stored in a secure place. 9. Remove the tape and store it in a secure place.
Page 217 “Are these options correct?” prompt. 11. Press RETURN to continue. 12. After the loading of the new version is complete, the CC MIS system will automatically start and all partitions that were running prior to loading the new version will be returned to their running state.
Page 218: Figure 11.2 Install License Keycode
CC MIS Release 5.2 Installing a New Keycode on CC MIS 5.0 System Nortel Networks CCMIS system uses a keycode to enable options within the CCMIS application. Use the following procedure to install and activate your new keycode. 1. Login into the CCMIS Maintenance and Administration terminal 2.
Page 219: Figure 11.4 Entering Keycode
7. Enter the Keycode exactly as it appears on the keycode sheet. 8. The following screen is displayed Figure 11.5 Confirm Settings 9. Verify settings and type Y, then press Return. 10. The screen shown below is displayed. CC MIS Maintenance Guide 11-7...
Page 220: Figure 11.6 Continue Keycodes
Release 5.2 Figure 11.6 Continue Keycodes 11. Press Return to continue. 12. Type Q to quit at the System Upgrade Utilites menu. Note: You must Shutdown and Restart CC MIS using the procedures Chapter 4 of this guide. 11-8 297-2671-545...
Page 221: Introduction
SNMP transfer session Introduction The Transfer SNMP MIB Definitions command on the System Up- grade Utility menu allows the transfer of the CC MIS System MIB and CC MIS Partition MIB definition files to selected Network Manage- ment Systems (NMS).
Page 222: Guidelines
CC MIS Release 5.2 Guidelines Perform the steps in the procedure below to access the SNMP Transfer screen. Step 12-1: Accessing SNMP transfer screen 1. Access the System Upgrade Utilities menu. 2. Type t to select the Transfer SNMP MIB Definitions command.
Page 223 MIB, just the partition MIB, or both. (If the partition MIB is selected, then one MIB file will be transferred for each partition defined on the CC MIS system.) • IP address - The IP address of the machine to which the files are to be transferred.
Page 224 CC MIS Release 5.2 12-4 297-2671-545...
Page 225 Operating System Configuration option that allows you to modify the OS configuration or to add components such as additional disks. The Maintenance main menu is shown in the figure below. Figure 13.1 Maintenance Main Menu (PowerPC platform) CC MIS Maintenance Guide 13-1...
Page 226: Figure 3.2 Os Configuration Menu
Figure 3.3 Adding a Unix printer Adding Printers on a PowerPC Note that on the PowerPC all direct-connect or LAN printers must be configured using this screen before they can be configured into CC MIS as either a Maintenance or partition printer. 13-2 297-2671-545...
Page 227: Figure 3.4 Specifying The Name
Selecting the “p” option displays a screen that allows you to specify the printer to be added. The screen below is displayed. Only the local, remote, ascii, and hpJetDirect attachment types are useful for CC MIS purposes. Figure 3.5 Adding the printer CC MIS Maintenance Guide 13-3...
Page 228: Figure 3.6 Delete Printer Screen
CC MIS Release 5.2 Deleting a Unix printer Selecting the Delete a Unix Printer command displays a screen that allows you to specify the printer to be deleted. The screen below is dis- played if there are no printers defined. If printers are defined, select the printer to delete.
Page 229: Figure 3.8 Time Zone
It is highly recommended that it be used only by trained system administrators. Typing “Y” and pressing <Return> results in the actions listed in the screen being performed. To abort this operation type “N” and press <Return>. CC MIS Maintenance Guide 13-5...
Page 230: Figure 3.9 Direct Os Configuration
CC MIS Release 5.2 Making direct changes to the OS configuration Selecting the Direct OS Configuration command displays a screen that allows you to change any operating system parameter. The warning message shown below is displayed to allow you to abort the action pri- or to making any changes to the configuration.
Page 231: Getting Help
Getting help Selecting the Help command displays a help screen that allows you to view information about the OS Configuration menu options. The Help screen is shown in the figure below. Figure 3.10 Help screen CC MIS Maintenance Guide 13-7...
Page 232 CC MIS Release 5.2 13-8 297-2671-545...
Page 233: Preventive Maintenance
VMEs Checking the filter Rotating the backup tapes Preventive maintenance The CC MIS system is a low maintenance unit. However, it is recom- mended that the following items be checked or performed to keep the system running properly: •...
Page 234: Tape Rotation
CC MIS Release 5.2 Figure 4.1 Location of filter Tape rotation It is recommended that backup tapes be rotated daily. This requires that you have a minimum of two tapes. The backup tape should be rotated daily with an alternate tape to help reduce the chance of complete data loss due to tape failures.
Page 235: Figure 4.2 Dat Drive Unit
CC MIS CC MIS Release 5.2 The DAT drive is shown in the figure below. Figure 4.2 DAT drive unit CC MIS Maintenance Guide 14-3...
Page 236 CC MIS Release 5.2 14-4 297-2671-545...
Page 237: Technical Specifications
Part One: Basics Appendices Technical Specifications System Log Messages Installing the SVR4 & AIX OS Historical Database System Configuration Reports...
Page 239: Reliability
The DMS-ACD maintains a master copy of the configuration data. This data will be re- quested by the CC MIS whenever it initializes for any reason, such as recovery after the failure of the DATA LINK or the application software. If the DMS-ACD should initialize for any reason, then CC MIS will take down the application software and request that the configuration data be sent.
Page 240: Automatic Backup
A 900 VA Uninterruptable Power Supply (UPS) provides approximately 20 minutes of backup battery power. If a power failure occurs, CC MIS runs on the UPS until power is re- stored. If power is not restored before the UPS fails, CC MIS automatically shuts down in an or- derly manner.
Page 241: Introduction
STANDARD ERROR MESSAGES Introduction This section contains a list of standard error messages generated by the CC MIS product. These messages may be generated by any of the subsystems of the CC MIS product and they can be either informational messages, warning messages, or fatal messages depending upon the conditions under which these errors are generated.
Page 242 Verify consistency of NOS logon parameters and switch datafill. Verify that all CC MIS partitions are configured with a valid subpool name. Verify that switch datafill parameters do not exceed CC MIS limits.
Page 243 Consult the backup log. Adjust report parameters. Check connectivity between CC MIS host and supervisor terminal. Check for compatibility of Windows interface software and CC MIS host software. Consult the restore log. Check CC MIS configuration. Re-initialize the X.25 card via the “X.25 Diagnostics” screen in the maintenance interface.
Page 244 CC MIS CC MIS Release 5.2 System Log Messages Standard Log Format All log messages use the following format (note that portions within square brackets [ ] appear only when appropri- ate): <message type> at <date> <time> <message text> Process: <process> (<pid>)[Partition:<partition>][Instance:<instance>] Source: <module>, <function>, <line>...
Page 245: General Messages
System Log Messages General Messages The following messages may be generated by any process within CC MIS. Database read failure [xx] -- table: yyyy An error occurred while reading data from the table specified in the “yyyy” field. “xx” gives the database error code.
Page 246 CC MIS CC MIS Release 5.2 System Log Messages Failed to send request to database server An error occurred when attempting to send a database request message to the database server. (Action Code: B) Failed to receive response from database server An error occurred when attempting to read a database response message from the database server.
Page 247 The specified environment variable was not found. This indicates that the program encountering the error is being run in the wrong environment. This is a design error which should only occur during software develop- ment. (Action Code: B) CC MIS Maintenance Guide...
Page 248 CC MIS CC MIS Release 5.2 System Log Messages SIGHUP: Hang-up signal received The process received a hang-up signal. This log message should never occur. (Action Code: B) SIGINT: Interrupt signal received The process received an interrupt signal. This log message should never occur. (Action Code: B) SIGILL: Illegal instruction An illegal instruction was executed by the process.
Page 249 An error occurred retrieving file status information on the file specified by “yyyy”. (Action Code: B) Unexpected signal: nn An unexpected signal was received by the process. The signal value is specified by “nn”. (Action Code: B) CC MIS Maintenance Guide...
Page 250: Mapa Messages
MAPA Messages Introduction This section contains the error messages generated by the MAPA subsystem of the CC MIS product. The CC MIS product runs on a Down Stream Processor, hence the error messages will not appear in the SWITCH LOG.
Page 251 A network node deletion request was received which specified the local node as the node to be deleted. (Action Code: B) Asked to delete unknown node ID “nnn” (future) A network node deletion request was received which specified an unknown node to be deleted. (Action Code: L) CC MIS Maintenance Guide B-11...
Page 252 CC MIS CC MIS Release 5.2 System Log Messages Asked to delete unknown partition “nnn” A partition deletion request was received for a unknown partition. (Action Code: L) Asked to disable networking for unknown partition “nnn” (future) A request was received to disable networking for an unknown partition. (Action Code: B) Asked to enable networking for unknown partition “nnn”...
Page 253 A halt request was received. MAPA is proceeding with graceful system shutdown. (Action Code: J) Lock “nnn:xxxxxx” is unknown A lock request was received for an unknown lock. “nnn:xxxxxx” is the partition number and name of the unknown lock. (Action Code: B) CC MIS Maintenance Guide B-13...
Page 254 CC MIS CC MIS Release 5.2 System Log Messages MAPA message queue found in IPC registry Indicates that MAPA found its own message queue identifier in the list of message queues to be deleted upon program or partition termination. MAPA automatically removes this object from the list.
Page 255 “xxxxxx” is the name of the program and “nnn.PPP.ppppp” is the program’s service ID as follows: Specifies the node ID on which the program is running. Identifies the partition ID in which the program is running. ppppp Identifies the Unix process ID of the program. (Action Code: B) CC MIS Maintenance Guide B-15...
Page 256 CC MIS CC MIS Release 5.2 System Log Messages Service addition request from unknown program “nnn” A request was received to register an already running process with MAPA but the process sending the request is unknown to MAPA. (Action Code: B)
Page 257 The file which describes the software configuration of the system contains an invalid instruction. Specifically, an invalid transient program class was specified in item number “nnn” in the PROGRAMS section of the file. (Action Code: B) CC MIS Maintenance Guide B-17...
Page 258 CC MIS CC MIS Release 5.2 System Log Messages Entry nnn in PROGRAMS section is invalid The file which describes the software configuration of the system contains an invalid instruction. Specifically, item number “nnn” in the PROGRAMS section of the file could not be parsed. (Action Code: B) Entry nnn in XPROG_CLASSES section is invalid The file which describes the software configuration of the system contains an invalid instruction.
Page 259 The file which describes the software configuration of the system contains an invalid instruction. Specifically, the program used to service a request on the TCP port named “pppppp” was not described in the PROGRAMS section of the configuration file. (Action Code: B) CC MIS Maintenance Guide B-19...
Page 260: Dmslink Messages
DMSLINK Messages Introduction This section contains the error message generated by the DMSLINK subsystem of the CC MIS product. The CC MIS product runs on a Down Stream Processor, hence the error messages will NOT APPEAR IN THE SWITCH LOG.
Page 261 RO was received when no dspRequestInit request has been issued). (Action Code: F, K, B) ACD group <primary dn> associated with unknown subpool number nn A switchSendAcdGroupData message was received from the switch that referenced a subpool for which CC MIS has not received a switchSendSubPoolData message for. (Action Code: F, R)
Page 262 CC MIS CC MIS Release 5.2 System Log Messages Application resource shortage error - type: nnn The switch is reporting an application resource shortage error of a type that is not recognized by the DSP. 'nn' gives the unrecognized reason code contained in the error message. No action is taken by DMSLINK other than reporting the error.
Page 263 Hard limit of nnn ACD groups reached Indicates that more than “nnn” unique ACD groups exist in the ACD pool to which the CC MIS has been associ- ated. All further ACD groups will be silently discarded. The ACD group limit is determined from the options configured on the software load tape.
Page 264 CC MIS CC MIS Release 5.2 System Log Messages Invalid argument error - type: nn The switch is reporting an invalid argument error of a type that is not recognized by the DSP. 'nn' gives the unrec- ognized reason code contained in the error message. No action is taken by DMSLINK other than reporting the error.
Page 265 An event message was received for position “nnnn” which indicates that it is now in an ACD group which is dif- ferent from the ACD group that the CC MIS system believes it to be in. This could be caused by lost messages on the X.25 link.
Page 266 Subpool nnn is using the “Call Park” feature DMSLINK has determined that the “Call Park” feature is being used in subpool number “nnn”. Use of this fea- ture is not supported by CC MIS and will cause invalid statistics to be gathered. (Action Code: AD)
Page 267 (Action Code: F) Switching to backup link <x25 port>... The data connection to the switch was terminated and the CC MIS is now attempting a new connection with the specified link. (Action Code: F, I, S) Synchronization regained after skipping nnn bytes DMSLINK has regained synchronization on the input data stream from the switch after skipping over “nnn”...
Page 268: Fatal Error Messages
CC MIS CC MIS Release 5.2 System Log Messages Undefined X.25 event <nnn> received (ignored) The X.25 driver indicated an event occurred that is not defined The “nnn” field gives the event type number. (Action Code: B) Updating physical link configuration DMSLINK has been notified of a potential change in the status of its X.25 port.
Page 269 The switch is indicating that it is in the wrong state to accept a request from the DSP. To re-synchronize the switch and the DSP, DMSLINK will initiate a logoff/logon sequence followed by a re-initialization. (Action Code: Q) CC MIS Maintenance Guide B-29...
Page 270: Cclink Messages
Introduction This section lists the error/warning messages that may be generated by CCLINK. These messages usually indicate an unusual condition that has occurred within CC MIS software. Warning Error Messages This section lists the warning messages that may be generated by the CCLINK process. These messages usually indi- cate an unusual condition that can be appropriately handled by the CCLINK process, and which does not prevent the CCLINK process from continuing execution.
Page 271: Rptgen Messages
RPTGEN Messages Introduction This section contains the error message generated by the RPTGEN subsystem of the CC MIS product. The CC MIS product runs on a Down Stream Processor, hence the error messages will NOT APPEAR IN THE SWITCH LOG.
Page 272 CC MIS CC MIS Release 5.2 System Log Messages Unable to read file: graphic report intermediate file. A system call to fgets returned a bad return code. (Action Code: B) Invalid report number requested A report was requested that doesn’t exist. (Action Code: U) Unable to find delimiter character Display was unable to find the delimiter character, and is therefore unable to print the report.
Page 273: Cfgdb Messages
CFGDB Messages Introduction This document contains the error messages generated by the CFGDB subsystem of the CC MIS product. The CC MIS product runs on a Down Stream Processor, hence the error messages NOT APPEAR IN THE SWITCH LOG. Warning Messages This section lists the warning messages that may be generated by the CFGDB process.
Page 274 CC MIS CC MIS Release 5.2 System Log Messages File tell error - file: yyyy An error occurred trying to perform an ftell on the specified file. (Action Code: B) B-34 297-2671-545...
Page 275: Cfgmgr Messages
CFGMGR Messages Introduction This document contains the error messages generated by the CFGMGR subsystem of the CC MIS product. The CC MIS product runs on a Down Stream Processor, hence the error messages NOT APPEAR IN THE SWITCH LOG. Warning Messages This section lists the warning messages that may be generated by the CFGMGR process.
Page 276 CC MIS CC MIS Release 5.2 System Log Messages Could not calculate free space on disk xxxx An error occurred trying to calculate the free space on the specified disk. (Action Code: B) Could not determine move completion status for partition xxxx An error occurred trying to determine the move completion status for the specified partition.
Page 277 “xxxx” A delete message was received for an unknown partition. (Action Code: B) request_service fails for program yyyy (rc = xxxx) A request_service failed for the specified program. (Action Code: B) CC MIS Maintenance Guide B-37...
Page 278 CC MIS CC MIS Release 5.2 System Log Messages CUST_INFO access failure (partition=xxxx; rc=xxxx) Unable to access record in the CUST_INFO table. (ACtion Code: B) Cannot start partition xxxx in SETUP mode Cannot start a partition in SETUP mode. (Action Code: AI) DBSTORAGE table access failure (rc = xxxx) Unable to access record in the DBSTORAGE table.
Page 279 DISKS table access failure (diskNum = xxxx; rc = xxxx) Unable to access record in the DISKS table. (Action Code: B) Error xxxx deleting from DBSTORAGE table The specified error occurred trying to delete a record from the DBSTORAGE table. (Action Code: B) CC MIS Maintenance Guide B-39...
Page 280 CC MIS CC MIS Release 5.2 System Log Messages Error xxxx deleting record yyyy from LANCONNECTS table The specified error occurred trying to delete a record from the LANCONNECTS table. (Action Code: B) Error xxxx deleting record (key xxxx) from CUST_INFO table The specified error occurred trying to delete a record from the CUST_INFO table.
Page 281 “yyyy” (rc = xxxx) Request service failed for the specified service. (Action Code: B) SID table size consistency error There is an inconsistency in the size of the service ID table. (Action Code: B) CC MIS Maintenance Guide B-41...
Page 282: Informational Messages
CC MIS CC MIS Release 5.2 System Log Messages lan clients table size consistency error There is an inconsistency in the size of the lan clients table. (Action Code: B) link table size consistency error There is an inconsistency in the size of the link table. (Action Code: B) Caught SIGCHLD from death of unknown process (PID = xxxx) The SIGCHLD signal was received from the death of an unknown process.
Page 283 Fatal error messages are generated by CFGMGR in response to conditions which prevent the process from continuing normal execution. This section lists these error messages. Unable to communicate with MAPA Error trying to communicate with MAPA while trying to (re)start programs. (Action Code: B) CC MIS Maintenance Guide B-43...
Page 284: Display Messages
This section lists the log messages that may be generated by the DISPLAY process(es). These messages provide use- ful information to the user. yyyy has logged in. This message is logged whenever a supervisor logs in to the CC MIS system. The yyyy is replaced by the super- visor name. (Action Code: J) yyyy has logged out.
Page 285 Fatal error messages are generated by DISPLAY in response to conditions which prevent the process from continuing normal execution. This section lists these error messages. Invalid arguments passed Invalid parameters were specified on the command line that was used to start the display task. (Action Code: B) CC MIS Maintenance Guide B-45...
Page 286 CC MIS CC MIS Release 5.2 System Log Messages Invalid baud rate An invalid baud rate was specified on the command line. (Action Code: B) No list menu has been built Indicates that a list name was searched for when there was no valid list (cur_list_type = 0). (Action Code: B)
Page 287: Usrif Messages
USRIF Messages Introduction This section contains the error messages generated by the USRIF subsystem of the CC MIS product. USRIF writes the messages to its 'Standard Error' device The error messages may contain [XX] and/or 'YYYY' which denote any numeric and/or string, respectively.
Page 288 CC MIS CC MIS Release 5.2 System Log Messages Bad ACDTERMCAP parameter: missing '#' for numeric parameter. The specification for a numeric parameter in the ACDTERMCAP file is missing a required '#'. (Action Code: B) Bad ACDTERMCAP parameter: string parameter lacks '='.
Page 289 Though the <term>.KD file was found and read access was available, an error occurred while reading the file. (Action Code: B) Unable to create error message virtual screen Attempt to create the one-line error dialog window on the bottom of the screen was unsuccessful. (Action Code: CC MIS Maintenance Guide B-49...
Page 290 CC MIS CC MIS Release 5.2 System Log Messages Keyboard description file is empty The <term>.KD file contained no properly formatted key translation specifications. (Action Code: B) Menu does not contain any menu items Request was made to create a menu that has no items defined. (Action Code: B) Unable to open ACD-MIS termcap file.
Page 291: Stsmgr Messages
System Log Messages STSMGR Messages Introduction This section contains the error messages generated by the STSMGR subsystem of the CC MIS product. The error messages may contain [XX] and/or 'YYYY' which denote any numeric and/or string, respectively. Warning Messages This section lists the warning messages that may be generated by the STSMGR process. These messages usually indi- cate an unusual condition that can be appropriately handled by the process, and which do not prevent the process from continuing execution.
Page 292 CC MIS CC MIS Release 5.2 System Log Messages Unable to lock data database for writing STSMGR was unable to establish a lock on the data database to enable writing. (Action Code: B) Unable to unlock data database STSMGR was unable to unlock the data database VFG xxxx is used in xxxx ACD groups The VFG entry xxxx is used in more than one ACD groups.
Page 293 Closing Walkaway statistics interval file. Occurs when the storage parameters are updated. (Action Code: J) Database is no longer full. Records will now be saved The Database now has space to add new records. (Action Code: J) CC MIS Maintenance Guide B-53...
Page 294 CC MIS CC MIS Release 5.2 System Log Messages Opening ACDDN statistics interval file Occurs when the storage parameters are updated. (Action Code: J) Opening LOB statistics interval file. Occurs when the storage parameters are updated. (Action Code: J) Opening Walkaway statistics interval file.
Page 295: Cfgutil Messages
System Log Messages CFGUTIL Messages Introduction This section contains the error messages generated by the CFGUTILsubsystem of the CC MIS product. The error messages may contain [XX] and/or 'YYYY' which denote any numeric and/or string, respectively. Warning Messages This section lists the warning messages that may be generated by the CFGUTIL process. These messages usually indicate an unusual condition that can be appropriately handled by the process, and which do not prevent the process from continuing execution.
Page 296 CC MIS CC MIS Release 5.2 System Log Messages Error from sigaction() while setting SIG_IGN of SIGPIPE Error trying to set ignore option on SIGPIPE signal. (Action Code: B) Error locking lock file An error occurred trying to open the lock file. (Action Code: B) Error opening lock file An error occurred trying to open the lock file.
Page 297 An operation was requested for a partition ID that is out of range. (Action Code: B) No disk selected for this partition’s data. The partition has no disk defined. (Action Code: AI) Database not properly initialized. The database is not properly initialized. (Action Code: B) CC MIS Maintenance Guide B-57...
Page 298 CC MIS CC MIS Release 5.2 System Log Messages A subpool name is required. A subpool name is required for the requested operation to be performed successfully. (Action Code: AI) A subpool password is required. A subpool password is required for the requested operation to be performed successfully. (Action Code: AI) The maximum number of live partitions are already running.
Page 299: Dms Simulator Messages
This section contains the error messages generated by the DMS Simulator. Note that these messages will only appear when the CC MIS system is in Training mode. The error messages may contain [XX] and/or 'YYYY' which denote any numeric and/or string, respectively.
Page 300 CC MIS CC MIS Release 5.2 System Log Messages List Error: Inserting linked data Attempt made to insert previously linked data into doubly linked list. (Action Code: B) List Error: Deleting unlinked data Attempt made to delete previously linked data from doubly linked list. (Action Code: B) X.25 link went down...
Page 301 LoadMGMT Error: Invalid Audio Index <xxxx> LoadMGMT Error: CIF Route <xxxx> LoadMGMT Error: Call Transfer Queue Size <xxxx> LoadMGMT Error: FIAudio group <xxxx> LoadMGMT Error: FOAudio group <xxxx> LoadMGMT Error: Invalid Feature CHG_ACTIVATE CHG_DWRPTIME CHG_FIAUDIO_GROUP CHG_FOAUDIO_GROUP CHG_MSQSTYPE CC MIS Maintenance Guide B-61...
Page 302 CC MIS CC MIS Release 5.2 System Log Messages CHG_ORGANN CHG_TMDTHRTE CHG_TMDTHRTE_TIME B-62 297-2671-545...
Page 303 Socket <xxxx> Information block not found Illegal console message type <xx> Instance <yyyy>> is invalid or out of range [1.999] Unrecognized option <yyyy> in command line OPDU: Application Resource Shortage Error <xxxx> OPDU: Invalid Argument Error <xxxx> CC MIS Maintenance Guide B-63...
Page 304 CC MIS CC MIS Release 5.2 System Log Messages OPDU: Operation Sequence Error <xxxx> OPDU: System Problem Error <xxxx> X.25: Connect confirmation error on CIREF <xxxx.xxxx> X.25: Connect confirmation to <yyyy> on CIREF <xxxx.xxxx> ignored X.25: Connect request from <yyyy> on CIREF <xxxx.xxxx> ignored X.25: Data confirmation ignored...
Page 305 Fatal error messages are generated by the DMS Simulator in response to conditions which prevent the process from continuing normal execution. This section lists these error messages. (Action Code: B) Unrecognized option <yyyy> in command line. An illegal command option was given to the program. (Action Code: B) CC MIS Maintenance Guide B-65...
Page 306: Winserver Messages
WINSERVER Messages Introduction This section contains error messages generated by the Windows Server Process of the CC MIS product. The CC MIS product runs on a Down Stream Processor, hence the error messages will NOT APPEAR IN THE SWITCH LOG.
Page 307 Winserver was unable to send a command to the modem. (Action Code:D) Unable to obtain SYSTEM database lock The process was unable to obtain a system database lock which is needed to update the database. Detail Position nnnn is unknown CC MIS Maintenance Guide B-67...
Page 308 This message is logged whenever a supervisor logs in to the CC MIS system. The yyyy is replaced by the super- visor name. (Action Code: J) yyyy has logged out.
Page 309: Age Messages
Introduction This section contains error messages generated by the Automatic Historical Data Compaction Process of the CC MIS product. The CC MIS product runs on a Down Stream Processor, hence the error messages will NOT APPEAR IN THE SWITCH LOG.
Page 310 CC MIS CC MIS Release 5.2 System Log Messages ACDDN statistics disabled: Removing data files. ACDDN statistics enabled. LOB statistics disabled: Removing data files. LOB statistics enabled: Storing by Agent. LOB statistics enabled: Storing by Group. LOB statistics enabled: no storing by group.
Page 311: Bar Messages
BAR Messages Introduction This section contains error messages generated by the Backup and Restore Process of the CC MIS product. The CC MIS product runs on a Down Stream Processor, hence the error messages will NOT APPEAR IN THE SWITCH LOG.
Page 312 CC MIS CC MIS Release 5.2 System Log Messages Terminating current restore (timed out) A restore timed out and was terminated. (Action Code: AG) Error creating utility element An error occurred initializing communication with a BARUTIL process. (Action Code: B) Error finding utility element An error occurred communicating with a BARUTIL process.
Page 313 CC MIS Release 5.2 System Log Messages Error initializing utility list An error occurred initializing an internal list. (Action Code: B) Bad message from barmgr An error occurred communicating with the BARMGR process. (Action Code: B) CC MIS Maintenance Guide B-73...
Page 314: Wallboard Messages
WALLBOARD Messages Introduction This section contains error messages generated by the Wallboard Process of the CC MIS product. The Wallboard pro- cess writes the messages to their 'Standard Error' device The error messages may contain [XX] and/or 'YYYY' which denote any numeric and/or string, respectively.
Page 315: Maint Messages
MAINT Messages Introduction This section contains error messages generated by the Maintenance process of the CC MIS product. The Maintenance process writes the messages to their 'Standard Error' device The error messages may contain [XX] and/or 'YYYY' which denote any numeric and/or string, respectively.
Page 316 CC MIS CC MIS Release 5.2 System Log Messages Invalid next record offset - xxxx The next record in the log file is located at an invalid offset. (Action Code:) Invalid current day offset - xxxx Invalid date in yyyy And invalid date was encountered.
Page 317 A bad return code was received from get_syslog_info. (Action Code: B) Parent process has become ”init”. The parent process has been restarted. (Action Code: B) Invalid argument - yyyy An invalid argument was passwd to cfg_if. (Action Code: B) CC MIS Maintenance Guide B-77...
Page 318 CC MIS CC MIS Release 5.2 System Log Messages Invalid option An invalid was passwd to cfg_if. (Action Code: B) List error detected An element in a list was not found. (Action Code: B) B-78 297-2671-545...
Page 319: Scheduler Messages
SCHEDULER Messages Introduction This section contains error messages generated by the SCHEDULER process of the CC MIS product. The Mainte- nance process writes the messages to their 'Standard Error' device The error messages may contain [XX] and/or 'YYYY' which denote any numeric and/or string, respectively.
Page 320: Ddbserv Messages
Introduction This section contains error messages generated by the Definitions Database Server Process of the CC MIS product. The CC MIS product runs on a Down Stream Processor, hence the error messages will NOT APPEAR IN THE SWITCH LOG. This section lists only those messages which are unique to the Defintiions Database Server Process. Messages listed in STANDARD ERROR MESSAGES on page 1 may also be generated by this process.
Page 321 The database server failed to determine which languages are enabled in the system. (Action Code: A) Unable to determine supported languages The database server failed to determine what languages are supported on the system. (Action Code: A) CC MIS Maintenance Guide B-81...
Page 322 CC MIS CC MIS Release 5.2 System Log Messages B-82 297-2671-545...
Page 323: Installing The Operating System
Step C-1 provides instructions for installing the SVR4 operating system tape (NTOS 2.x) onto a Motorola VME 187 or 197 platform designated to be a CC MIS system. You should only have to perform this step once upon initially receiving your hardware or when upgrading from CC MIS Release 2.x to Release 3.x.
Page 324 Booting from: VME187, Controller 0, Drive 40 Loading: COREunix 9. The system continues to boot. When the custom installation begins, the following messages display: Custom UNIX SYSTEM V/88 Release 4 Version 4.3 for CC MIS Base O/S Version : FH40.43 RM04 P007 Customization Version : NTOS 2.x...
Page 325 15. After displaying the available options, the installation prompts for the operation to be performed on each installed disk. Disk m187_c0d0: 1005MB, SEAGATE ST11200N ----------------------------------------- ---> Enter setup option for disk m187_c0d0 [opsys]: Continued on next page ... CC MIS Maintenance Guide...
Page 326 CC MIS CC MIS Release 5.2 Installing the operating system Installing SVR4 OS - continued 16. Press the <Return> key if the default in the brackets is correct. Otherwise enter the correct operation. If the installation detects that the disk may have already been formatted, the following prompt displays: This disk appears to be formatted.
Page 327 The installation is now completed. 28. After the Return key is pressed, the system reboots off the system disk, detects all of the installed hardware, and regenerates the system kernel. 29. The system automatically reboots again. CC MIS Maintenance Guide...
Page 328 Installing the operating system This section provides instructions for installing the AIX operating system from DAT tape onto a Motorola PowerPC system designated to be used for CC MIS. You should only have to perform this step once upon initially receiving your hardware.
Page 329 Residual-Data Located at: $03F7F000 A delay of approximately 90 seconds occurs at this point while the system boots a minimal operating system in order to begin the installation. Eventually, the following screen will appear: Continued on next page ... CC MIS Maintenance Guide...
Page 330 CC MIS CC MIS Release 5.2 Installing the operating system Installing the AIX OS - continued 7. Press "1" and the <Enter> key at the prompt. Note that the number "1" is not echoed on the terminal. The system pauses for a while before the next screen (shown below) appears.
Page 331 (shown below) during the install. The entire installation process at this point will take from 18 to 20 minutes. When the installation completes the system will reboot from the hard disk. You will then be able to login to the system as the "root" user to begin the installation of the CC MIS soft- ware.
Page 332 CC MIS CC MIS Release 5.2 Installing the operating system C-10 297-2671-545...
Page 333 ID, supervisor ID, destination group, day (or week or month) w_agent agent ID, supervisor ID, destination group, week m_agent (or month) d_lob destination group, LOB code, interval, agent, sub- w_lob group m_lob CC MIS Maintenance Guide...
Page 334 CC MIS CC MIS Release 5.2 Historical database Table D-1: Historical database tables Table # of bytes Record key d_acddn source ACD-DN, source group, day (or week or w_acddn month) m_acddn d_WALK source group, day (or week or month), walk code...
Page 335 Number of weeks to keep monthly data KEEP_LOG_EVENTS Number of days to keep agent log event data SRC_DEST_INTERFL Expected number of source/destination group combinations OW_FACTOR DISK_OVERHEAD Disk overhead for operating system, application software tempo- rary storage for reports, etc. CC MIS Maintenance Guide...
Page 336 CC MIS CC MIS Release 5.2 Historical database Historical database equations The historical database storage is computed as follows:   POSITION_REASSIGNS_PERCENTAGE × -------------------------------------------------------------------------------------------------------- - Agt_Grp_Spv_Interval POSITIONS   × Agt_Grp_Spv_Day Agt_Grp_Spv_Interval SHIFTS × Src_Dest_Grps_Interval ACD_GROUPS SRC_DST_INTERFLOW_FACTOR × Src_Dest_Grps_Day Src_Dest_Grps_Interval If STORE_LOB_STATS = ‘Agent’...
Page 337 Agt_Grp_Spv_Interval / ACD_GROUPS Num_sdn_day = (ACD_GROUPS + (DNS x DN_REASSIGNS_PERCENTAGE)) x Agt_Grp_Spv_Interval / ACD_GROUPS else Num_sdn_interval Num_sdn_day × Num_i_acddn Num_sdn_interval Days_of_Int_Data × Num_i_walk Walk_Grp Intervals_to_Store × Num_d_ovrflw Src_Dest_Grps_Day Days_to_Store × Num_d_group ACD_GROUPS Days_to_Store × Num_d_agent Agt_Grps_Spv_Day Days_to_Store CC MIS Maintenance Guide...
Page 338 CC MIS CC MIS Release 5.2 Historical database × Num_d_lob LOB_Grp_Day Days_to_Store × Num_d_acddn Num_sdn_day Days_to_Store × Num_d_walk Walk_Grp Days_to_Store × Num_w_ovrflw Src_Dest_Grps_Day KEEP_WEEKLY × Num_w_group ACD_GROUPS KEEP_WEEKLY × Num_w_agent Agt_Grps_Spv_Day KEEP_WEEKLY × Num_w_lob LOB_Grp_Day KEEP_WEEKLY × Num_w_acddn Num_sdn_day KEEP_WEEKLY ×...
Page 339 Historical database × × × Log_Event_Storage sizeof d_event AGENT_EVENTS AGENTS KEEP_LOG_EVENTS Data_Storage Interval_Storage Daily_Storage Weekly_Storage Monthly_Storage Log_Event_Storage Disk_Required_by_Partition Data_Storage Partition_Overhead The total space required for the partition is the resulting ‘Disk_Required_by_Partition’ value from the above equation. CC MIS Maintenance Guide...
Page 340 CC MIS CC MIS Release 5.2 Historical database 297-2671-545...
Page 341: Figure E.1 Configuration Menu
Introduction System configuration reports provide a record of system configuration changes and setup. The system configuration reports are accessed through the Maintenance interface by selecting the Reports option from the Configuration menu. Figure E.1 Configuration menu CC MIS Maintenance Guide...
Page 342 CC MIS Release 5.2 The following reports are available: • System Configuration Report • Port Allocation Report • Switch Link Configuration Report • Partition Configuration Report • Disk Allocation Report • Connection Parameters Report • Partition Options Report • Terminal Server Report •...
Page 343: Figure E.2 System Configuration Report
VME. It is highly rec- ommended that the maintenance printer be connect- ed to the parallel port of the VME. Figure E.2 System configuration report PowerPC platform ** CC MIS Network Name: carpycD0 Unix Printer: Printer Model: Printer Name:...
Page 344: Figure E.3 Port Allocation Report
CC MIS Release 5.2 Port allocation report This report provides information regarding the node ports, partition assignments, modem access, baud, and device type. This information was entered by means of the maintenance configuration screen for system configuration. Figure E.3 Port allocation report...
Page 345: Figure E.4 Switch Link Configuration Report
This report provides information regarding the node's X.25 links, link types, X.121 address, pool assignments, passwords, and re-init time. This information was entered by means of the maintenance configura- tion screen for switch link configuration. Figure E.4 Switch link configuration report CC MIS Maintenance Guide...
Page 346: Figure E.5 Partition Configuration Report
CC MIS Release 5.2 Partition configuration report This report provides information regarding the node's logical parti- tions, partition assignments, modes and current state. This information was entered by means of the maintenance configuration screen for partition configuration. Figure E.5 Partition configuration report...
Page 347: Figure E.6 Disk Allocation Report
Disk allocation report This report provides information regarding the system disk resources, partition allocations, and disk usage. This information was entered by means of the maintenance configuration screen for partition configu- ration. Figure E.6 Disk allocation report CC MIS Maintenance Guide...
Page 348: Figure E.7 Connection Parameters Report
CC MIS Release 5.2 Connection parameters report This report provides information regarding a partition's logical con- nection to a switch link pool, subpool (and their names), and password information. Only local partitions are listed since NAPs do not have switch connections. This information was entered by means of the maintenance configuration screen for partition configuration.
Page 349: Figure E.8 Partition Options Report
: E N A B L E D D y n a m ic L A N Te rm in a l A c c e s s : E N A B L E D CC MIS Maintenance Guide...
Page 350: Figure E.9 Terminal Server Report
CC MIS Release 5.2 Terminal server report This report provides information regarding configured terminal serv- ers. This information was entered by means of the maintenance con- figuration screen for terminal server configuration. Figure E.9 Terminal server report E-10 297-2671-545...
Page 351: Figure E.10 Static Lan Terminals Report
Figure E.10 Static LAN terminals report Static LAN TERMINALS REPORT Page 1 Spin Date: 09/11/97 Time: 10:41:56 ============================================================= IP ADDRESS (OR RANGE) COMMENT 47.129.161.154-47.129.161.160 47.129.161.179 Grelimin PC CC MIS Maintenance Guide E-11...
Page 352: Figure E.11 Serial Terminal Report
CC MIS Release 5.2 Serial terminal report This report provides information regarding partition's serial ports (and their modem access), baud rate, and device type. This information was entered by means of the maintenance configuration screen for parti- tion configuration. Figure E.11 Serial terminal report...
Page 353: Figure E.12 Printer Configuration Report
Printer configuration report This report provides information regarding partition's printers (and their connectivity assignments) and device type. This information was entered by means of the maintenance configuration screen for parti- tion configuration. Figure E.12 Printer configuration report CC MIS Maintenance Guide E-13...
Page 354: Figure E.13 Wallboard Configuration Report
CC MIS Release 5.2 Wallboard configuration report This report provides information regarding partition's wallboards (and their port assignments) and device information. This information was entered by means of the maintenance configuration screen for parti- tion configuration. Figure E.13 Wallboard configuration report...
Page 355: Figure E.14 Storage Parameters Report
This report provides information regarding local partition's data storage sizing and durations. This information was entered by means of the maintenance configuration screen for partition configuration. (This report does not apply to NAPs.) Figure E.14 Storage Parameters report CC MIS Maintenance Guide E-15...
Page 356: Figure E.15 Interval Configuration Report
CC MIS Release 5.2 Interval Configuration Report The Interval Configuration Report provides information which has been entered through the Interval Configuration screen through the Maintenance Interface. An example report follows: Figure E.15 Interval configuration report E-16 297-2671-545...
Page 357: Figure E.16 Simulator Configuration Report
This report provides information regarding simulator's subpools and their defined switch configurations. The information for this report is derived from the parameters supplied on the system tape for the sim- ulator. Figure E.16 Simulator configuration report CC MIS Maintenance Guide E-17...
Page 358: Figure E.17 Snmp Configuration Report
CC MIS Release 5.2 SNMP configuration report This report provides a hardcopy of the contents of the SNMP config- uration screen. The SNMP report will not be available if the SNMP Note: option has not been enabled for the system.
Page 359: Figure E.18 Physical Network Configuration Report
CC MIS CC MIS Release 5.2 Physical network configuration report This report provides a hardcopy of the contents of the physical net- work configuration screen. Figure E.18 Physical network configuration report CC MIS Maintenance Guide E-19...
Page 360: Figure E.19 Virtual Network Configuration Report
CC MIS Release 5.2 Virtual network configuration report This report provides a hardcopy of the contents of the virtual network configuration screen. Figure E.19 Virtual network configuration report E-20 297-2671-545...
Page 361: Figure E.20 Master Privilege Override Report
CC MIS CC MIS Release 5.2 Master privilege Override report This report provides a hardcopy of the contents of the master privilege override screen. Figure E.20 Master Privilege Override report CC MIS Maintenance Guide E-21...
Page 362: Figure E.21 Master Privilege Definition Report
CC MIS Release 5.2 Master privilege definition report This report provides a hardcopy of the contents of the master privilege definition screen. Figure E.21 Master Privilege Definition report E-22 297-2671-545...
Page 363 CC MIS CC MIS Release 5.2 CC MIS Maintenance Guide E-23...
Page 364 CC MIS Release 5.2 E-24 297-2671-545...
Page 365 Numerics cancelling an X.25 check caution - new os required in 3.2 11-1 3.x to 3.2 upgrades CC MIS feature CC MIS network name CC MIS power down 3-4, 4-1 CC MIS shutdown CC MIS startup accessing online help CC MIS technical specifications...
Page 366 7-18 interval configuration 12-1 network mamagement systems (NMS) 7-18 interval lengths Networked CC MIS 7-18 intervals, issues concerning networking feature 8-14 networks - virtual new systems (overview) node name key terms (networks) NTOS 2.x CC MIS Maintenance Guide IN-2...
Page 367 8-11 partitions - NAPs shutdown partitions 7-37 password change shutting down a partition password expiration prompt shutting down CC MIS 7-23 E-17 PC attached printers simulator configuration report 10-2 6-10 performing a configuration update simulator link type...
Page 368 8-19 virtual network configuration 8-18 virtual network definition 8-15 virtual networks 14-1 VME 8420 preventive maintenance E-14 wallboard configuration report 7-27 wallboards write-protecting DAT tapes 9-37 X.25 diagnostics XR VME CC MIS Maintenance Guide IN-4...
Page 369 CC MIS CC MIS Release 5.2 CC MIS Maintenance Guide IN-5...
Page 370 CC MIS CC MIS Release 5.2 CC MIS Maintenance Guide IN-6...
Page 371 CC MIS CC MIS Release 5.2 CC MIS Maintenance Guide IN-7...
Page 372 CC MIS CC MIS Release 5.2 IN-8 297-2671-545...
Page 374 Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.

This manual is also suitable for:

Cc mis 5.2

Nortel CC MIS User Manual

Table of Contents

Figures

Table of Contents

About this Guide

Acronyms

Terms

Networked CC MIS

Introduction

Features Added in Release 4

Features Added in Release 5.0

Features Added in Release 5.1

Features Added in Release 5.2

SNMP Feature

Operating System Configuration Command

Required Database Information

Modes of Operation

Introduction to Release 5

Installing Release 5

Installing Release 5 on New System

Upgrade 3.X to 5.X

Re-Calculating Data Storage Parameters

Database Upgrades

Preparing Supervisor Interface to CC MIS

Introduction to Maintenance Interface

Maintenance and Administration Menus

Accessing Maint Functions

Menu Map

Effect of the CC MIS Operating State on the Menu System

Setting up a New CC MIS System (Overview)

Logging in

Accessing On-Line Help

Accessing Help in Menus

Changing Your Password

Logging out

Maintenance Menus and Screens

Introduction

Shut down CC MIS

Shutdown, Startup, and Power down

Start up CC MIS

Shut down CC MIS

Start up CC MIS

Power down CC MIS

Power up the CC MIS System

Power Failures

Backing up and Restoring Data

Introduction

Using the DAT Drive for Backups

Backing up Customer Data

Restoring Customer Data from Tape

Introduction

Connection Parameters

Configuring the CC MIS System

Accessing the Configuration Main Menu

System Configuration

Port Allocation

Switch Link Configuration

Terminal Server Configuration

SNMP Configuration

System Configuration Reports

Introduction

Partitions (Local)

Serial Terminals

Partition Options

Disk Allocation

Storage Calculator

Changing Data Storage Parameters

Printers

Changing a Printer Definition

Removing a Printer from the System

Wallboards

LAN Terminals

Partition Startup/Shutdown

Configuring a PC to Receive Data Export Files

Views in the Network

Steps for Establishing a Network

System Configuration

Adding a Node to the Physical Network

Deleting a Node from the Physical Network

Partition Configuration