Change The Contact Center Multimedia Server Name - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Change the names or IP addresses of servers
Change the Contact Center Multimedia server
name
You can change the Contact Center Multimedia server name if the new server
name meets the following requirements:
The name cannot be the same as any other computer or domain name in the
network.
After you change the Contact Center Multimedia server name, you must also
update the other servers in the Contact Center suite to ensure the servers work
together. Complete the following tasks described in this section:
1.
Change the name on the Contact Center Multimedia server.
2.
Update the name on the DNS server.
3.
Update the HOSTS file on the Contact Center Multimedia server.
4.
Update the e-mail attachment folders for Contact Center Multimedia.
5.
If you are using an external Web server for Web communications, update
the external Web server with the new server name.
6.
Update the Contact Center Agent Desktop clients with the new server
name.
7.
Change the HOSTS file on the Contact Center Manager Administration
Server.
8.
Add and configure the Contact Center Multimedia server in Contact Center
Manager Administration.
Changing the Contact Center Multimedia server name on the
operating system
1
On the Contact Center License Server, select Start > Control Panel >
System.
2
Click the Computer Name tab.
3
Click Change.
1528
Contact Center Multimedia/Outbound
Standard 7.16
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