Nortel Contact Center Multimedia Installation And Maintenance Manual page 1413
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
d. Click Done.
2
On the Active Server, change the Active Server name using the following
steps:
a. On the Active Server, select Start > Control Panel > System.
b. Click the Computer Name tab.
c. Click Change.
d. Enter the new server name.
e. Click OK.
Result: The system prompts you to restart the server.
f.
Click Yes.
Result: The server restarts.
3
On the Active Server, update the Active Server name on all of the other
servers using the procedures in "Changing the Contact Center Manager
Server name" on page 1419.
4
Restart the Active Server.
5
Ensure that you can ping the Replication Server.
6
On the Replication Server, recreate the warm standby configuration on the
Replication Server with the new Active Server IP address using the
following steps:
a. Click Start > Programs > Nortel Contact Center > Replication
Server > Replication Server Management.
Result: The Replication Server Management dialog box appears.
b. Click Create.
Result: The Warm Standby Servers dialog box appears.
c. In the Primary CCMS box, type the name and Nortel server subnet IP
address for the Primary Server.
d. In the Secondary CCMS box, type the name and Nortel server subnet
IP address for the Secondary Server, and click OK.
Result: The Warm Standby configuration takes several minutes. At the
end of the process, the Initialize Standby CCMS Database dialog box
appears.
Installation and Maintenance Guide
Change the names or IP addresses of servers
1413
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