Nortel Contact Center Multimedia Installation And Maintenance Manual page 1472
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Change the names or IP addresses of servers
If you do not see a server name for the Contact Center Manager Server
listed in the HOSTS file, a DNS server is configured in your network for
name resolution. You do not need to update the HOSTS file.
4
Click File > Save to save your changes.
Save the file without an extension so that your system recognizes the
changes.
Result: The system automatically reads the new settings.
5
Close all windows to complete the procedure.
Configuring the Contact Management Framework properties
1
Log on to the Communication Control Toolkit server.
2
Open the NCCT 6.0 Console by clicking Start > All Programs > Nortel >
Communication Control Toolkit > NCCT 6.0 Console.
3
Expand NCCT Admin.
4
In the right pane of the NCCT 6.0 Console, double-click CCT Server.
Result: The CCT Server Properties dialog box appears.
1472
Contact Center Multimedia/Outbound
Standard 7.16
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