Step 18. Configure The E-Mail Server - Nortel Contact Center Multimedia Installation And Maintenance Manual

Migrating Contact Center 6.0 to a new server

Step 18. Configure the e-mail server

You configured the e-mail server during the configuration of your old Contact
Center Multimedia server. If you are not changing the configuration of the e-
mail server, then proceed to Step 19. "Enable Open Queue" on page 748.
Configure and create the required mailboxes to use with Contact Center
Multimedia. Use the documentation supplied with your e-mail server software to
configure the mailboxes to be used for receiving contacts.
Every POP3 mailbox used by the Contact Center Multimedia server requires
basic authentication to facilitate e-mail retrieval. Basic authentication passes the
mailbox user and password in clear text to the e-mail server. You can increase
your security by adding Secure Socket Layer (SSL) encryption. For more
information about SSL encryption, see "Enable SSL on the E-mail Manager" on
page 1279.
What is next?
Configure the required elements in Contact Center Manager Server. For more
information, see Step 19. "Enable Open Queue" on page 748.
746 Contact Center Multimedia/Outbound
Standard 7.16