Nortel Contact Center Multimedia Installation And Maintenance Manual page 764
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Migrating Contact Center 6.0 to a new server
Adding an agent
1
Log on to the Contact Center Manager Administration.
2
Click Contact Center Management.
3
On the system tree, click the Contact Center Manager Server under which
you want to add the agent.
4
On the Contact Center Management menu bar, click Add > Agent.
Result: The New Agent Details window appears.
5
Enter the following mandatory information about the agent:
first name
last name
login ID
primary supervisor
call presentation
threshold
764
Contact Center Multimedia/Outbound
Standard 7.16
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