Nortel Contact Center Multimedia Installation And Maintenance Manual page 1125

October 2007
Keyword groups are optional; however, you can use up to three keyword groups
as input parameters for your rule.
To insert keyword groups into the rule
1 On the Rule Configuration Wizard - Input Criteria window, under
Available Keyword Groups, select a keyword group you want to use for
this rule.
To create a new keyword group, perform the following steps:
a. On the Rule Configuration Wizard - Input Criteria window, under
Installation and Maintenance Guide
Keyword Groups, click More.
Result: The Keyword Groups window appears.
Configuring e-mail settings and routing
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