Nortel Contact Center Multimedia Installation And Maintenance Manual page 821

October 2007
3 Click the Agent Maps tab.
Result: The Agent Maps page appears.
4 Select the appropriate contact center users and contact center user groups
from those in Available Agents and Agent Groups.
5 Click Add to move the selected contact center users and contact center
user groups to the Mapped Agents and Agent Groups list.
6 Click OK.
Result: The contact center users and contact center user groups are
mapped to the current user.
What is next?
Log on to the Contact Center Multimedia Administrator application to begin
configuring the outbound, e-mail, or Web communications contacts, based on
your license. Go to Step 36. "Understand the contact types" on page 824.
Installation and Maintenance Guide
Migrating Contact Center 6.0 to a new server
821