Change The Contact Center Multimedia Standby Server Name - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
Change the Contact Center Multimedia
Standby server name
You can change the Contact Center Multimedia Standby server name if the new
server name meets the following requirements:
The name cannot be the same as any other computer or domain name in the
network.
If you change the Contact Center Multimedia Standby server name, and your
Standby server is not actively handling contacts, you must also update the other
servers in the Contact Center suite to ensure the servers work together when you
need to use the Standby server. Complete the following tasks described in this
section:
1.
Change the server name on the Contact Center Multimedia server.
2.
Update the Domain Name Service server.
3.
Change the HOSTS file on the Contact Center Manager Administration
server.
4.
Add and configure the Contact Center Multimedia Standby server in
Contact Center Manager Administration.
If your Standby server is currently handling contacts, use the tasks in "Change
the Communication Control Toolkit IP address" on page 1524.
Changing the Contact Center Multimedia Standby server name in the
operating system
1
On the Contact Center License Server, select Start > Control Panel >
System.
2
Click the Computer Name tab.
3
Click Change.
4
Enter the new server name.
5
Click OK.
Result: The system prompts you to restart the server.
Installation and Maintenance Guide
Change the names or IP addresses of servers
1547
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