Troubleshoot Licensing Configuration - Nortel Contact Center Multimedia Installation And Maintenance Manual

October 2007

Troubleshoot licensing configuration

The License Manager server contains the files required to determine what
features and functionality are enabled in the Contact Center. For information
about the contents of the license file, see Appendix B, "Feature licensing."
There is a 10 day grace period for solving license issues. For more information
about the grace period, see "Licensing grace period" on page 1305.
Verify licensing is working
If the licensing is working properly, the enabled bit in the cls.Licenses table for
the Contact Center Multimedia caché database is 1.
When you restart the Contact Center Multimedia server, if the Caché service
runs for 20 minutes and then shuts down, you have a licensing issue.
If you have a licensing server issue, review the following items to resolve the
problem:
Verify the Multimedia services are started.
Check the contents of the license registry.
Check the connection between the Multimedia server and the License
server.
Check the name of the License server in the Multimedia Administrator.
Choose the correct license type.
Check the licenses in your contact center.
Review the license log files.
All of these steps are described in this section.
Verifying the Multimedia services are started
Check that the License Manager and Starter services are started on the Contact
Center Multimedia server.
Installation and Maintenance Guide
Troubleshooting
1299