Nortel Contact Center Multimedia Installation And Maintenance Manual page 1164

Configuring Web communications settings
3 Double-click WebComms Configuration.
Result: The WebComms Configuration dialog box appears.
4 In the Keep Alive box, type the interval between heartbeat pulses. Each
heartbeat pulse checks in minute and second intervals to see if both ends
of the text chat are open. Your keep alive interval must be between 20
seconds and 10 minutes.
5 In the Message Refresh box, type the refresh time for Agent Desktop text
chat messages. Your get message time must be between 2 seconds and
10 seconds.
6 In the Desirable Response (Customer Awaiting Agent) box, type the
time after which the conversation indicator on the Agent Desktop changes
color to indicate that the desirable time for an agent response was
exceeded. This value must be between 30 seconds and 600 seconds (10
minutes).
7 In the Desirable Response (Agent awaiting Customer) box, type the
time after which the conversation indicator on the Agent Desktop changes
color to indicate that the desirable time for a customer response was
1164 Contact Center Multimedia/Outbound
Standard 7.16