Overview - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Configuring Web communications settings
Overview
You can use the Multimedia Administrator to configure the servers, general
settings, autophrases, Uniform Resource Locators (URL), and Web-on-hold
pages. These components of the Web Communications Manager combine to
provide direct and real-time communication between customers and agents
using a private text chat session.
If you are not licensed for Web communications contacts, continue with Chapter
13, "Configuring the Contact Center Agent Desktop."
1144
Contact Center Multimedia/Outbound
Standard 7.16
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